Account Manager - Facilities Services

Job Title

Account Manager - Facilities Services

Job Description Summary

You will be responsible for account and client relationship management for contract allocated Trades. Managing contractual requirements to achieve contractual agreed KPIs & exceeding client’s expectations.

Job Description

He aha te mea nui o te ao. He tāngata, he tāngata, he tāngata

What is the most important thing in the world? It is people, it is people, it is people.

With a reputation for excellence in providing service and support to our customers, Cushman & Wakefield is a market leader in Facility Management and Facilities Service delivery. We have a genuine commitment to continually strengthen client relationships and raise the bar in terms of customer service and delivery outcomes.

Reporting to the National Technical Services Manager, you will take complete ownership of managing our clients’ property portfolio.

You will be responsible for account and client relationship management for contract allocated Trades. Managing contractual requirements to achieve contractual agreed KPIs & exceeding client’s expectations.

About the Role:

• Achievement of financial targets for allocated FS accounts, including:

1- Revenue and gross margin targets, in line with fiscal budgets.

2- Invoicing.

3- WIP targets, aged debt targets.

• Management of Facilities Services accounts, in line with contract scope.
• Ability to support the pricing and review of technical submissions to clients.
• Set-up of new buildings/assets, including PPM schedules and billing.
• Asset reporting and solutions focused.
• Account communication and activity scheduling.
• Account reporting – accurate and timely, in line with contract scope.
• Support account invoicing – accurately and timely, in line with contract scope.
• Support account debt – managed effectively to less than 60 days.
• Co-ordination of scheduled client meetings and completion of agreed action points.
• Account retention.
• Account growth.

About You:

• Commercial & Business experience.
• HVAC and/or plumbing trades experience preferable
• Building services based background preferable.
• People management experience.
• Ability to communicate and develop relationships with key clients.
• Effective communication skills.
• Structured approach to contract management and issue resolution.

Why join Cushman & Wakefield?

• Free Life Insurance.
• Free Income replacement insurance.
• Discounted Medical cover with Southern Cross.
• Access to Marram Trust holiday / medical program.

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

Candidates must be eligible to work in New Zealand to apply.

Only shortlisted candidates will be contacted.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”