Customer Relations Administrator

Customer Relations Administrator

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Stoke

Description

Davies are looking to recruit a Customer Relations Administrator to join our Stoke-on-Trent team. As a Customer Relations Administrator, you’ll be ensuring our policyholders and clients receive exceptional service and a speedy resolution to their insurance claim queries. There are no specific qualifications that we demand for the role; and although we welcome those with previous industry experience or experience handling data subject access requests, it’s transferable skills and qualities that we value here at Davies. 

What will your day look like:

• Communicating professionally with a variety of people including customers, insurers, suppliers and colleagues around the country
• Assessing and acknowledging all data or information requests as appropriate
• Co-ordinate the collation of all data relevant to data subject access requests
• Efficiently handling client and policyholder queries, whilst following standard procedures
• Ensuring compliance with our contractual and regulatory requirements
• Recording full and accurate updates within our systems
• Contributing to a happy team working environment 

Knowledge and Abilities:

• Previous experience with handling data subject access requests would be advantageous
• A professional and adaptable communication style – both written and verbal
• Efficient administrative skills
• A keen eye for detail
• Strong numeracy, literacy, and IT skills
• A proactive attitude, and an enthusiastic approach 

Benefits

Career & Purpose 

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications 
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups 
• Employee volunteering programme 

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme 
• Lease car salary sacrifice
• Davies Incentive Plan 
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing 

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline 
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day 
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan