Practice Development Support

BELIEVE IN BETTER
Do you believe in finding a career where you can truly make a difference and shape a better future?

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It's finding new ways to not only better people's lives, but to better the communities and environments we live. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

The opportunity:

In the role of Practice Development Support, you will play a crucial role in supporting the AIA FAP with administrative support to ensure we are compliant and working efficiently. 

This role is also key in supporting the wider team and our FAP advisers to ensure they adopt and utilise cutting-edge practice management solutions and tools. Your efforts will help minimize business risk, increase professionalism, and drive sales-focused administration support to achieve key business priorities.

Join our dynamic team and support our goal of securing AIA as the top partner of choice in the industry!

Key responsibilities include:

• Ensuring the accuracy and consistency of intermediary data in AIA systems (such as Salesforce, Xplan, and Sovlink).
• Accurately carrying out licence transfers and data mappings for intermediaries with the appropriate authorisations.
• Providing administration support for software licensing, Sovlink, and data feeds - ensuring that all necessary actions and controls are in place, together with regular reporting.
• Working closely with the Practice Development team to assist in the implementation of practice management solutions to intermediaries.
• Assisting in UA testing to verify developed systems, meet business requirements, and support the business processes.
• Ensuring that all Practice Development risks are identified, mitigated, and managed through the Risk framework.
• Documenting team processes and actively contributing to business process improvements and enhancements where required.

Ideally, you’ll bring:

• Exceptional written and oral communication skills, allowing you to engage effectively with diverse stakeholders.
• Relationship management expertise, you excel in building deep and meaningful relationships both internally and externally.
• The ability to collaborate and find mutually beneficial solutions.
• Strong knowledge of CRM systems (ideally Salesforce and/or Xplan) and proficiency in Microsoft Word, Excel and PowerPoint.
• The ability to convey complex knowledge involving process, product, and technology in easily understandable terms.
• Sound understanding of the NZ financial/insurance industry and familiarity with adviser and distributor sales practice processes.

Why choose AIA?

At AIA, we believe in empowering every one of our people to find their 'better'.  We do this by offering:

• Opportunities to grow within the business through internal mobility
• Competitive employee benefits that include insurances, an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge
• Membership to AIA Vitality, our science-backed health and wellbeing programme that provides the guidance, tools, and rewards to get more out of life and start thriving. AIA Vitality partners include Airpoints™, Woolworths, MoleMap, endota, Les Mills, Samsung, Garmin and many more!
• A supportive and inclusive workplace
• Flexible working arrangements.

If you believe in better, apply now!

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. AIA NZ values diversity in the workforce. We encourage candidates from diverse backgrounds, including those with a disability, additional mental health needs, chronic health conditions and/or are neurodiverse to apply for our roles. If there's anything we may need to consider to support you with our recruitment process, please email [email protected].

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Applications close 5pm Sunday 11th of May.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.