Senior Workforce Specialist - Rostering

Job Description

Kia ora!  

After recently being voted as New Zealand's most attractive employer, Air New Zealand is continually capturing the world's attention for its great culture, outstanding customer service and innovations that are truly cutting edge. Grow your passion & reach your full potential, with the support of our whānau! 

We are seeking a highly skilled and motivated Senior Workforce Specialist to join our Workforce Management team based at our Auckland Airport Campus. 

Reporting to the Chapter Lead Rostering – Jets, you will help lead the development and delivery of effective rosters and processes. You'll ensure continuity and consistency, boost productivity, maintain performance standards, and ensure compliance with all business requirements, regulations, and standards.  

About the role: 

• Proactively Identify and address risks or issues with processes to improve efficiency and performance 
• Build and maintain relationships with stakeholders to support system and process change  
• Lead continuous improvement initiatives to simplify processes and align with business metrics 
• Assist in the development and implementation of training plans to ensure training needs are met in a timely manner and to support the demands of the operation   
• Contribute to the development, enhancement, and testing of functional systems to ensure reliability and suitability to ensure training/operational needs and requirements are understood and communicated.  
• Contribute to the leadership of the team by providing day to day supervision, guidance, and advice to ensure the development and maintenance of a High-Performance environment and compliance with business requirements, regulations, and standards.  
• Manage the identification and reporting of safety risks and hazards, and employee training to ensure the protection of employees, customers, assets and Air NZ’s brand and compliance with safe operating practices, company policies and all regulations.
• Help provide leave coverage across the wider Rostering Chapter when required  

Our ideal candidate: 

• In-depth knowledge of Airline Operations and Workforce Management processes 
• Demonstrated subject matter expertise within Rostering and Workforce Management
• Understanding of contractual and regulatory compliance requirements 
• You have a continuous improvement focus and a demonstrated ability to assess and understand customer value 
• Strong communication, problem-solving, and relationship-building skills. 
• Proven success in delivering end user training 
• A solid communicator, strong problem solver, ability to think laterally and demonstrate agility 
• A high degree of resilience and flexibility to manage constantly changing plans and priorities
• Tertiary qualification in a related discipline is preferred but not essential (Aviation, Business, Statistics)

This is a great opportunity to join our team and have a positive influence in taking care of our customers through the delivery of optimal resources, today, tomorrow and in the future. 

If this sounds like the opportunity for you, apply today with your most recent CV. 

Applications close 19/05/2025. While we will deliver an outcome to every applicant, due to the large number of applications we will only organise conversations with shortlisted candidates.

Additional Information

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.

If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."