MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan. The Rewards Operations Team plays a critical role in ensuring the seamless and timely delivery of rewards and incentives to our valued customers. As a member of the Rewards Operations Team, you will be responsible for managing the end-to-end process of reward fulfillment, maintaining inventory, and providing exceptional customer service.
You will be entitled to a competitive salary and attractive benefits, including:
● Annual leave, birthday leave, tenure leave, international remote work leave, and more
● Five-day work week, hybrid work arrangement
● Professional trainings, career advancement and internal mobility opportunities
● Competitive benefits including insurance and mental wellness program
The Specialist, Rewards Operations collaborates with diverse stakeholders across departments and external vendors to support the smooth delivery of promotional activities, while adhering to audit controls and compliance requirements.
● Fulfillment
○ Assist with end-to-end rewards fulfillment process in accordance with SOP and guidelines
○ Provide input to the Commercial and Marketing teams on rewards fulfillment considerations
○ Liaise with internal stakeholders, external vendors, and Fulfillment partners to ensure a timely, cost efficient, error-free and risk controlled compliant rewards fulfillment practices
● Reporting
○ Ensure data from various sources are consolidated and updated in a timely manner
○ Collaborate with the Finance Team and Vendors for rewards expenditure reporting, rewards inventory management for timely distribution of rewards to customers.
○ Support Customer Service team for queries, investigations, case escalations, redemption request verification and rewards allocation
● Documentation
○ Documentation and tracking of all procurements, disbursements, expenses for accounting purposes
○ Stay up to date with all current and past campaigns and their respective fulfillment criteria
● 3 years relevant work experience in rewards operations and/or fulfillment
● Fluent in English communication (written and verbal) to work with local internal and external stakeholders in Philippines.
● Strong Microsoft Excel and Google Sheets skills to handle data
● Track record of self-driven achievements and organizational skills
● Demonstrated ability to build strong and effective working relationships with stakeholders of all levels of seniority
● A good team player and is flexible
● Diploma or above in admin related disciplines
● Excellent communication and interpersonal skills
● Responsible, detail-minded, well organized and able work independently
● Strong analytical skill and sensitive to figures
● Proficient in MS Office, especially in Microsoft Word, Excel, PowerPoint
● Immediately available is preferred
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What can you expect from us? Impact: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.