Retail Manager
Company Description
THE CONTEXT _________
Since 1947, the men and women of Parfums Christian Dior have embodied the founding "couturier-perfumer's" unique spirit of excellence, creativity and expertise, both in France and throughout the world. Our House is an open and highly-focused collective, a leader that thrives on the creativity of all its stakeholders. Our collective passion and our heritage, full of authenticity and dream, make us move forward and reinvent ourselves.
By revolutionizing the codes of French style and luxury through perfumes, and combining tradition with daring makeup and innovative skincare, we are reinventing every day the Dior style and its compelling, joyful and absolute beauty. Our stimulating missions give our employees the opportunity to develop new skills, overcome spectacular challenges and reveal their talent.
To go further, with Dior.
Job Description
YOUR MISSION _________
Retail Sales Development
- Develop sales and manage sales performance by store to reach the target
- Co-ordinate with Sales-In team to ensure efficient order taking and processing stocks to ensure optimum inventory at stores
- Compile monthly sales report to management (commercial lines including new launches)
- Communicate competition’s marketing activity to management
Management of Sales force
- Ensure that BCs follow the Dior art of selling and express Dior Brand values through customer service
- Motivate, evaluate and retain a dynamic sales team and build team spirit
- Improve BC productivity and ensure development of BCs through regular coaching sessions and counter visits
- Conduct yearly appraisals
- Co-operate with training team to ensure BCs attend the mandatory training courses
- Initiate and execute local incentive programs
- Recruit the best qualified counter managers and BCs
- Propose BC development plan to increase knowledge and skills
- Propose and manage closely manpower allocation by store
- Plan and control expense budget pertaining to retail activities (transportation, atrium miscellaneous expenses etc)
- Ensure sufficient manpower coverage at assigned counters
Brand/ Image & Merchandising Execution
- Enhance Dior Brand Image through visual, merchandising, BC grooming and POS activities
- Enforce strict and regular control of POS Merchandising, decoration and operating conditions up to PCD standards and following central guidelines
Promotion/ animation management
- Supervise and execute the promotional activities formulated by Marketing department
- Ensure preparation prior to the event/ animation and compile the feedback report after each event
- Ensure sufficient manpower coverage at each event/ animation
Retail Execution and Coordination
- Take ownership of retail projects
- Ensure counter teams mastership and consistent daily use of tools and operating standards
- Monitor progress and review counters' results with CMs/ counter heads
- Take charge of annual performance reviews for BCs
Mystery Shoppers Survey
- Ensure close follow up on action plans in order to improve D.I.O.R indicators of assigned counters
Qualifications
WHO YOU ARE _________
Key competencies:
- Strong interpersonal & communication skill
- People-oriented supervisory skill
- Good PCD product and selling knowledge
- Good coaching and customer service skills
Profile :
- At least 5 years experience in Sales department as supervision level in managing team (ideally counter manager experience)
- Excellent knowledge/ experience in retail business (department stores)
- Strong in leadership and in people management
- Experience in building effective teams
- A result-driven achiever with ambition, motivation and dynamism.
- Down to earth, sincere and have a heart for people
WHAT CAN WE OFFER ? _________
- A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
- Beyond this role, your development is a pillar of our ambition. Parfums Christian Dior, as part of LVMH, offers a Career perspective with a worldwide presence and continuous growth within 75 distinguished Houses.
So, How Far Will You Take Dior?
