Global Process Owner - Order to Cash

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

Global Process Ownership is key to improving the effectiveness and efficiency of processes across the enterprise’s global operations, in a consistent and standardized way, while still recognizing that there will be some necessary exceptions. This is achieved by creating a vision and end-to-end framework and through implementing and utilizing global measurements and metrics. Global Process Ownership helps in achieving process and policy standardization, which are implemented and enforced across the entire Enterprise.

A Global Process Owner looks beyond day-to-day operations and has oversight over the entire process, whether managed by shared services, or upstream or downstream.

Reporting to the Finance Operations Functional Lead, the AECOM Order-to-Cash (O2C) Global Process Owner is a key leadership role. Working with offshore centres, the role will ensure appropriate design of services, working with stakeholders across AECOM business lines and functions to ensure value creation, budget delivery, and alignment in expectations. This key position is fundamental to aligning working capital positions across AECOM. It has high visibility across both finance and operational leadership teams worldwide and as such will be required to interact with all levels of management in the business to drive new initiatives and relationships with regional finance directors and business line leadership. This role will take AECOM further up its maturity curve to create and deliver a world leading O2C function.

Key responsibilities include:

• Refine the operating model and ensure that it includes vision/strategy, governance, service delivery framework and a global standard process
• Support operational business units in creating and adopting global best practice in working capital management on billing and collection activities
• Lead and improve process and technology design and enablement including, but not limited to, Artificial Intelligence / Robotics. Significant contributor to the development of the ABC billing and collections platforms.
• Improve integrity of the tower process and increase process reliability through improved cross functional alignment.
• Design and implement health metrics and KPIs to monitor the process and systems; map these against industry best practice. Improve management and control over the entire end to end process, removing redundant and focusing on added value activities
• Drive business transformation initiatives focused on improving the employee experience and standardization and automation of processes
• Drive a culture of constant improvement; Identify and implement initiatives in order in increase business-wide effectiveness and efficiency
• Enhance controls that maximize efficiency while keeping teams operationally compliant
• Collaborate with key stakeholders including but not limited to Geography CFO’s Regional Working Capital Managers, Treasury, Operational and Client Managers, Project Managers, IT, Controls and Finance

Working with key stakeholders to drive tangible financial improvement for the Enterprise to include, but not limited to, DSO reduction, Operating Cash Flow improvement and credit risk mitigation.

Work with communication and change management teams to build effective plans when required.

Key deliveries include:

• Work with Working Capital Managers to reduced global DSO.
•  Implement policy and processes to detect, monitor and mitigate credit risk across the Enterprise.
•  Ensure appropriate BCP programme is developed and implemented.

Qualifications

Skills/Experiences

• Bachelor’s degree in Accounting or related discipline; CPA required
• 10+ years of experience in a Shared Services or Global Business Services (GBS) environment, with exposure to multi-functional operations
• Proven background in Order-to-Cash (OTC) processes, including billing, collections, and cash applications
• Strong track record in end-to-end process management and driving operational efficiency across geographies
• Experience leading transformation projects, with focus on process improvement, standardization, and automation
• Solid financial and business acumen, with ability to interpret data and translate it into strategic actions
• Demonstrated ability to manage multiple priorities and deliver under pressure in fast-paced environments
• Skilled in stakeholder engagement, with the ability to influence and align cross-functional teams and leadership
• Strong project leadership and change management capabilities
• Excellent communication and interpersonal skills, with the ability to present clearly and persuasively
• Proven experience applying Continuous Improvement methodologies such as Lean, Six Sigma, or similar in a global environment

Additional Information

This role is open in multiple GBS locations - Philippines, India, Romania, and United States. 

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.