Customer Service Representative – OutboundExperience Level: Entry Level | Posted Date: 2025-04-14
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.Why Join the A-Team?
Come for a career, stay for the fun!
Enjoy 14 months of pay*
HMO coverage
Yearly Kick Off Parties with major giveaways (like the car in 2023)
Get recognized through our ‘Value Awards’
Grow your career - yes, we love to promote internally
Do meaningful work and collaborate with the best
900 promotions given each year
2,700+ leadership training courses
A Glimpse into Your New Role
Contact customers to secure and document important vehicle data
Initiate and manage the coordination of scheduled appointments
Outbound calling
Handle customer information in conjunction with data privacy and compliance policies
Utilize online support tools to research data, maintain accurate notes, and track or log key process steps and statuses
Perform workload in accordance with daily deadlines and expectations
Use a customer-focused, needs-based review process to educate customers about their claim.
Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued.
Engage in active listening with callers, confirm or clarify information and manage the call according to training.
Accurately enter customer and claim information into system database.
Maintain a strong work ethic with a total commitment to success each and every day
What You’ll Bring
Has prior experience with telephone-based customer service (preferred)
Passionate about delivering excellent customer service
Has Excellent written and verbal communication skills
Speaks clearly, while being friendly and courteous
Has strong listening skills – attentive to the details, asks clarifying questions and help problem solve
Proficient in computers and has strong typing skills
Experience with CRM software is an advantage
Adaptable and accountable
Remains calm under pressure and can think and react quickly, especially in times of distress for customers
Manages difficult or emotional customers in a calm, polite and professional manner
Responds to constructive feedback in a positive and professional manner
A quick learner and can apply new skills quickly
Has the ability to multi-task and prioritize tasks
Thrives in a fast-paced environment
Work extended/flexible hours, including weekends, holidays, and evenings, as necessary to meet customers’ needs
WHAT SUCCESS LOOKS LIKE
High customer satisfaction and efficiency rating.
Excellent feedback from customers.
Achievement of KPIs.
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Collaboration: Brilliant jerks can be brilliant elsewhere.
Impact: Do, get it done, create impact.
Passion: Be positive, bring passion and energy.
Transparency: A transparent team can help each with other.
Join the A-Team and experience the A-Life!