ActiveOne: Senior Cluster Clinic LeadExperience Level: Senior Level | Posted Date: 2025-04-15
Clinic Operations:
Monitors compliance of staff with standards defined by ActiveOne specifically with regard to customer service and other staff behavior policies.
Monitors and maintain records of staff performance relative to attendance & performance
Approval of leaves and overtime.
Communication/coordination with site medical personnel regarding client requirement and ActiveOne policy updates
Coordination with CMT regarding client escalations on staffing and operational issues and ensure compliance to response time is met.
Respond to site medical personnel concerns and queries and direct coordination to the involved departments to ensure concerns are addressed.
Endorsement and monitoring of Nurses and MDs for deployment.
Assists in monitoring of OSH compliance and submission of AMR and WAIR (Covid and Accident) to client POC.
Organize/identify Health Programs based on the client illness/incidence reports
Collaborate with CMT regarding ActiveOne program/training initiatives (Mental Health, Customer Service, OSH training, etc).
Assists in the coordination with site medical personnel regarding clinic schedule and attendance.
Maintains the list of handled site medical personnel.
Managing workflow.
Training new hires.
Creating and managing team schedules.
Reporting to Clinic Management Head.
Evaluating performance of the people under the team and providing feedback.
Identifying and applying career advancement opportunities.
Helping to resolve employee issues and disputes.
A Registered Nurse by profession.
At least (1) year of experience in a clinical, business operations and/or administrative role.
Ability to thrive under a flexible work schedule environment.