Customer Experience Accounting Specialist

Description

Guesty is looking for a tech-savvy accounting specialist to join our customer solutions team. 

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.Today, Guesty has 15 offices and 700+ team members across the globe.

The Customer Experience Accounting Specialist will provide our customers with best in class support for our Accounting, Billing & Payment systems, and other Finance-related products. The Customer Experience Accounting Specialist will provide our users with solutions while maintaining a high level of technical and communication skills. 

Responsibilities

Among your responsibilities as a Customer Experience Accounting Specialist, you will be:

• Responding to customer queries in a timely and accurate way, via email, chat or phone.
• Providing step by step technical help, both written and verbal, with great attention to details.
• Diagnosing customer issues, solving problems and helping with queries about their account.
• Managing a ticket queue based on priority and SLA protocols.
• Share and contribute to the knowledge base
• Working closely with our developers and technical teams to ensure customer satisfaction.

Requirements

• Native English/Near-native speaker (or mother-tongue)
• Accounting/Finance-related degree or equivalent experience - a must 
• Tech-savvy - strong computer skills - a must. 
• Analytical thinking and great attention to detail
• Strong verbal and written communication skills 
• Ability to adapt to a fast-pacing, changing environment
• Customer orientation and the ability to go the extra mile to engage customers
• Empathetic, helpful, and positive attitude
• Experience working with financial tools
• Needs to have Accounting background - educational
• Willing to work in shifting schedules and working at night
• Experience in the FinTech industry - a plus! 
• Experience using technical tools - a plus!

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.