Senior Manager, Operations

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Senior Operations Manager, you will be the right hand to the founder and our Manila based Studio.You’ll implement systems, hold the team accountable, and install the KPIs, forecasts, and dashboards that take the company from reactive to proactive. This role is ideal for a process-oriented, systems-minded person who thrives in creative environments and wants to directly contribute to business performance, team effectiveness, and sustainable growth.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Financial & Operational Infrastructure
• Own all operational dashboards, KPIs, and reporting (utilization, profit margin, project delivery timelines)
• Manage project profitability tracking and install forecasting into project planning
• Transition accounting from Wave to Xero, including automation workflows
• Coordinate with finance to oversee AR, aging receivables, and monthly financial hygiene

• Systematize & Scale
• Implement HubSpot as a source of truth for the sales pipeline and delivery planning
• Design and enforce repeatable processes for scoping, resourcing, and delivery
• Build studio SOPs around project delivery, client communication, feedback cycles
• Drive EOS or similar operational framework to align team and increase accountability
  
  
• Team Performance & Capacity Planning
• Monitor team capacity, implement resourcing strategies (full-time vs contract)
• Design and manage a variable comp model tied to quarterly performance
• Own hiring funnels, onboarding, and performance reviews for the team
• Lead weekly ops syncs, 1:1s, and ensure alignment on KPIs and capacity

• Strategic Growth Support
• Provide sales ops support—proposal generation, contract templates, client onboarding
• Build dashboards to forecast revenue and flag risk before it hits delivery
• Support exploration of AI tools that enhance workflow and reduce production bottlenecks
• Free up the founder’s time by anticipating problems, eliminating blockers, and getting ahead of chaos

Requirements

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• 5+ years experience in operations, studio management, or as Chief of Staff
• 3+ years of people management experience
• Prior experience working in creative or visual production environments
• Experience as a Project Manager / Operations Lead
• Experience with implementing operational KPIs
• Experience working with Financial Data
• Obsessed with systems, accountability, and financial hygiene
• Proven experience building operational systems and scaling internal processes
• Proficiency in tools like: Google Sheets, Xero, HubSpot, Notion, Toggl, and AI apps
• Excellent organization skills
• Excellent communication skills both written and verbal and interpersonal skills
• Attention to detail
• A builder’s mindset—you don’t wait to be told what to fix
• Based in the Manila, the Philippines (preferred) or available to fly in for studio outings and  work aligned hours remotely

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development