Customer Service Representative for Travel/ Corporate Travel Management

Experience Level: Mid Level | Posted Date: 2025-04-14

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Description

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.

Our team is composed of hand-picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people:

• Grit. We never give up. We don't always know the answer, but we don't give up until we  crack it. Sticking at it makes us stronger.
• Curiosity. We want to know you, what makes you tick and what it will take to help you grow.
• Learning. Learning is the key to mobility, growth, and transformation. It's a commitment. We're committed.
• Grace. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don't want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around.
• Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt.
• Integrity. Integrity is standing up for what we believe is right and living by our highest values.

Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.

Don’t just take our word for it; experience the growth yourself!

If you don’t know where to start, check us out at www.enshored.com.

Job Description

• Suggest and modify suitable travel options that best suit the client’s needs. 

• Direct communication with the client thru email, chat, and/or phone call. 

• Support our B2B customers in their Business Travels

• Liaise with suppliers and partners to resolve booking issues

• Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests

• Resolve problems by applying established program policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough

• Addressing, preempting and solving problems - You are an owner and anticipate issues before they come your way!

• Stay up-to-date with new features and product launches in this program - there are lots so be prepared for some serious innovation!

Background

• GDS Skilled

• At least 2 years experience in any Customer service position covering multi-channels operations in a contact center environment

• Customer service background in: Hospitality - hotels, travel agencies, airlines, offices.

• Excellent communication skills in Business English, spoken and written

• Proven experience going above and beyond to provide an amazing service that helps customers, ideally within a client facing role

• Preferably, not a must, College/University Bachelor’s Degree

• Computer literacy, knowledge of word processing, typing, cloud-based applications

Skills and Personality Traits

• Proven ability to provide excellent customer experience

• Capable of seeing the big picture and interconnections between processes and the impact of actions

• Mindful and independent worker with a high-level of self-awareness

• Adept to apply critical thinking especially when situations fall in to grey areas

• Highly empathetic and capable of understanding our customers needs and wants

• Independent and reliable - can be counted on to take ownership

• Process-oriented and detail oriented

• Smart, organized, and knows how to prioritize

• Comfortable and resilient when it comes to change, takes the initiative to keep themselves updated

• Open and eager to give and receive feedback

• Strives for continuous improvement and ambitious about growth

About Enshored 

Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.

At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don’t treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.