Customer Service Associate (Connected Services)

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

Support - Inbound

• Advise Bosch travelers on travel pre-trip, on-trip and post-trip related questions
• Consults travelers on valid legal and central directive instructions, as well as optimal travel tool usage
• Supports travelers in case of tool and handling errors for the cloud-based travel solution and mobile application Provide hands-on and ad-hoc help/solutions to ensure a smooth business trip for Bosch travelers
• Ensures standard processes accomplishment
• Provide continuously improvement ideas

Qualifications

• At least 1 year experience in customer service environment
• Customer orientation and very good communication skills
• Technology orientation
• Good attention to details
• Good knowledge on MS office programs and great interest in IT applications
• SAP knowledge and experience with cloud solutions is a plus
• Good English communication skills
• Amenable to work onsite and can start immediately

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.