Cubic³ provides advanced software-defined vehicle solutions to over 200 countries around the world. Our powerfully smart connectivity enables leading automotive, agriculture, and transportation OEMs to deliver innovative new services and fully compliant in-vehicle experiences that customers desire, regardless of local market requirements.
We believe in leadership that supports empowerment and responsibility, while recognising and developing leadership qualities across Our Team. Together we bring out the best in each other. So, whether you’re interested in joining us as an individual contributor, manager, senior leader – or someone who aspires to growing into a leadership role – we look for people who are results focused, empathetic, visionary, empowering, and who ‘champion’ our cultures and values.
The Role
We are looking for an energetic, enthusiastic Application Support Engineer who is committed to their work, and should be comfortable working in a fast paced, highly flexible environment. The role will be responsible for providing excellent technical support and customer service as part of our Level 2 support. This is based in the Philippines. The successful hire will work completely remotely
Responsibilities of this role:
Coordinate with support and development teams to resolve application and system issues
Design and maintain expertise in flow of application process and systems related to the company
Administer and resolve applications issues, provide updates and perform technical root cause analysis (RCA)
Supervise all alerts related to application and system procedures and provide services pro-actively
Maintain good professional relationships with counterparts of engineering and customer support departments
Perform technical root cause assessment and debug all issues on server domain, and availability of applications
Coordinate with test department to assist in releases and deployments to various environments and production outputs (Change Management)
Provide support and identify all issues and prepare appropriate internal documentation all issues and solutions.
Manage all production system and recommend ways to optimize performance and provide solution to problems.
Identify and provide workaround or resolutions ranging in complexity from medium to high based in the technical documents or recommendations from Level 3-4
Follow ITSM processes and practices in delivery and meeting the KPIs and SLAs
Keeping documentations/run guides of system configurations, user requests, and resolved issues is essential for effective IT management. For tracking the history of problems and solutions, which is crucial for future troubleshooting and system audits.
Promote and Contribute to Delivery and ITSM process improvement . Recommend automation or process enhancements to streamline operations and improve response times.
Monitor ticket volumes and resolution times to identify areas requiring attention or improvement.
Maintain dashboards for real-time monitoring of IT services, providing actionable insights to IT management and operational leads.
Requirements
Essential Experience and Qualifications
Fluent English
A degree level qualification in a technical discipline such as Computer Science or Software Engineering
Knowledge and experience of administering or using Microsoft IIS
Knowledge of Database technologies (Microsoft SQL Server) and working fluency in SQL
Ability to diagnose & address application issues
Working Knowledge of IT Hardware and Software
Ability to learn and master employer-specific software
Complex problem solving
Written and verbal communication skills
Customer Focused with excellent written and verbal communication and reporting skills
Demonstrable ability to learn technical information, processes and applications quickly
Excellent attention to detail and the ability to multitask and work effectively within a fast-growing organization
Demonstrated ability to be flexible and take a proactive approach to problem solving
Desired Experience and Qualifications
Experience with cloud infrastructure (Azure)
Experience using tools like Postman to create and save simple and complex HTTP/s requests.
Basic knowledge of programming concepts, preferable C#
Experience in building effective relationships with development teams and clients
Cubic³ is an equal opportunities employer and committed to fostering a diverse and inclusive workplace.
Application Support Engineer - PH