Work closely with partners, users and business stakeholders to define clear business requirements and priorities across relevant product areas and act as a bridge between the technical and business worlds. This role will work closely with one or more Engineering Team Leads, to be a key go-to person within a specific product area, sharing responsibility for product realisation to deliver great products and solutions for our clients and stakeholders.
About the Team
Effectively managing Last Mile costs is key to running a successful and profitable e-Commerce operation. The Delivery Operations team looks after the procedures and systems we provide to help our partners plan, execute and monitor their Middle Mile and Last Mile. Delivery is the only physical touchpoint between the retailer and the customer, providing a critical touchpoint to influence customer satisfaction and retention.
Roles & Responsibilities
Key Responsibilities:
Leadership
Partners with Engineering teams and acts as the go-to person for particular product areas covered by the teams
Establishes product alignment within Technology being the voice of the vision, strategy and priorities within the product area
Role models behaviours and applies Ocado Technology principles in day to day work
Product Knowledge
Champions the product vision & ensures the plan is in line with vision and goals and continues to be fit for purpose throughout roadmap delivery
Provides product expertise based on a sound understanding of the platform and capability requirements, signposting to technical knowledge where needed
Effectively gather user feedback to continuously refine the product roadmap
Defines scope & prioritises stories to maximise business value
Insight & Innovation
Actively seeks out opportunities for incremental value in achieving product goal commitments
Works with other PMs to continuously improve realisation processes and policies that govern it
Monitors progress, looking for ways to improve the product & make adjustments based on strategic goals
Contributes to documentation that is shared with relevant stakeholders as new features are developed and released
Proactively shares product knowledge, insight and tools with others Ocado Technology and representing Ocado expertise externally when necessary
Maintains an appropriate level of skills and the necessary capacity to fulfil product realisation responsibilities
Delivery
Shares accountability with the Engineering Team Lead to drive the team towards realising defined goals
Applies fit-for-purpose agile processes, escalating and removing obstacles in workflow wherever required
Maintains a list of planned work and its order of priority for delivery purposes at an appropriate level of granularity
Manages expectations within Technology for the rate of delivery required to achieve our platform goals
Stakeholders
Applies strong emotional intelligence when working with other teams and departments to manage interdependencies between platforms and products effectively
Builds strong relationships with stakeholders - establishing methods for obtaining product feedback
Understands complex concepts and can follow discussion with stakeholders including end users
Collaboration
Forms close working relationships with peers and key stakeholders, creating an environment of open collaboration
Facilitates and works closely with teams in estimation and review sessions, challenging appropriately to meet product goals and achieve product vision
Works closely with UX teams to ensure product design is focused around usability and quality
Problem Solving
Leverages multiple sources of information to analyse user, system, and customer behaviour to diagnose and form clear recommendations
Evangelises and embeds best practices in tracking, analysis, and data-driven problem solving
Drives through issues and ambiguity with a structured approach and facilitative approach
This role description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties.
Knowledge, Skills and Experience
Key Competencies
You actively lead and role model Ocado Technology behaviours
You contribute to being part of a high performing product teams, working alongside engineering
You respond positively to new / changing business requirements and prioritise accordingly
You are highly organised and able to plan, manage, track and deliver effectively
You are assertive but diplomatic and have a bias for action, collaboration and optimism
You proactively solve problems, facilitating decision making processes and comfortable putting together recommendations based on insights drawn from data
You are comfortable sorting out ambiguity and bring structure and clarity of purpose to a conversation
You communicate directly and clearly, with a strong emphasis on careful listening
You don't settle for good enough, you strive for great in every aspect of your work
You have a great track record of working with engineering and design teams so that people will always want to have you in their teams
You share knowledge with others internally
Autonomy – accepts ownership of what they do; relishes empowerment to drive innovation; takes accountability and responsibility for their own own actions.
Learn Fast – ability to learn fast through experimentation; understands that failing is acceptable; recognises the importance of learning from failure quickly, without attributing blame.
Leadership – proven ability to inspire, motivate and empower others; able to make tough decisions and handle difficult situations and face major challenges with positivity, confidence and pragmatism; adept communicator.
Key Experience:
Relevant experience in the software technology industry [include for external adverts]
Deep understanding of the SDLC processes. Experience of working on the engineering position (software, cloud, SRE, other) and technical background strongly recommended.
Experience in working with at least one cloud platform (AWS, GCP or other).
Strong understanding of networking and runtime areas in cloud infrastructure
Ability to read and understand the software technical documentation
Passion to technology, curiosity and ability to make a constant discovery of the cloud platforms offering and conduct analyses of the complementary tools available on the market
Experience with managing products built by engineering teams
Knowledge of working with multiple functional areas, including product management, engineering, UX/UI
Proven ability to plan, manage, track and deliver on commitments
Ability to work in a team effectively and / or work autonomously
Ability to handle multiple competing priorities in a fast-paced environment
Defining product roadmaps, building collaboratively with design and engineering peers, and shipping at scale
Capture, documentation and communication of requirements to support product realisation
BENEFITS: WHAT’S IN IT FOR YOU?
Work and life should fit together, so we offer a range of benefits focusing on well-being, development, and team spirit. The final package will depend on the contract type we agree on.
Standard benefits: life insurance, private health care [Luxmed], Multisport card, lunch vouchers, company share programs, and assistance for everyday worries and serious health problems.
Learning opportunities: access to the Learnebly platform and LinkedIn Learning, English classes, and a book library,
Parental support: additional +10 days maternity / +20 days paternity leave, funding for nurseries and kindergartens
Hybrid model: 2 days/week in the office and flexibility to work from almost any location for up to 30 days a year.
Office perks: centrally located offices with car and cycling parking, and home office equipment provided.
Career growth: a clear career path with opportunities to rotate between projects, teams, domains and roles under the guidance of highly skilled senior colleagues
Speaker community: public speaking training and support for preparing presentations at conferences or meetups, including our own Ocado Technology Meetups
Passions groups: running, cycling and more
Annual celebrations: carnival, summer parties, family picnics, or kid’s days.
At Ocado Technology, we're always exploring, learning, and implementing new initiatives, and we're eager to share stories, insights, and experiences with you. Meet our team members during meetups [Watch recordings here]
(Senior) Product Manager (PM3)