MEDvidi is a leading telehealth provider specializing in mental health issues. We focus on delivering treatment outcomes to our patients as our north star.
We are building a complete ecosystem of solutions and apps for mental health issues to make people happy and healthy. You will make a measurable impact on people’s lives while driving business growth.
We are uniquely positioned to use AI to:
Ensure the highest safety standards for our patients
Ensure high-quality standardised treatment processes and path to achieving treatment outcomes
Resolve patient issues and concerns without delays and errors
The person in this role will focus on our internal support systems to enable quick and high-quality resolution of patient queries across multiple channels (SMS, LiveChat, Phone calls, Email) to allow our support agents and provider assistants to focus on value-added work.
Requirements
At least 3 years of experience as a technical product manager
Direct product management experience in one of the following areas: identity & access management, billing, internal tools, developer tools, security, privacy, process automation, workflows, infrastructure
Direct product management experience leading integration initiatives with third-party vendors
English level: B2+ or higher, preferably C1
Proficiency in Russian
Experience working as a part of a product team, driving collaboration and execution of the whole team
Structured approach to problem-solving – we focus on solving problems without introducing new ones instead
Experience making decisions based on data analysis and user research (incl. internal users)
Basic understanding of system design
Ability to review third-party API documentation and describe how it works
We realise that you may not fit all the requirements, yet be a perfect fit for us. We encourage you to apply even if you don’t tick all the boxes.
Responsibilities
In this role, you will
Work as a part of a product team focused on resolving patient requests to our support team with AI
Implement automatic workflows that AI can use to resolve a patient request without human involvement
Centralise all communications in one internal system
Iteratively improve the intent classification model of patient requests
Scale from serving patient requests across multiple channels, starting from SMS
Collaborate extensively with Medical Operations, Support and other internal items to understand key opportunities at eliminating manual business processes through automation
Build product strategy and roadmap for the direction in collaboration with the team and other stakeholders
Senior Product Manager