Zoho CRM Administrator & Integration Developer

About Mellifera:

At Mellifera, we develop innovative IT solutions for Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanking platforms in the European Union and the United Kingdom. Our team combines deep industry knowledge with cutting-edge technologies to ensure the seamless operation of payment systems and compliance with regulatory standards. Our flagship products include multifunctional payment gateways and AI-driven compliance platforms, supporting global expansion and digital transformation in financial services. 

We are an agile, horizontal team within a larger holding company, focused on developing cutting-edge payment gateway solutions and other fintech products. Our team values collaboration, technical excellence, and a results-driven approach, working closely with internal clients who provide banking, acquiring, and electronic money services.

Key Responsibilities:

Zoho CRM Administration

• System Configuration & Customization: Set up and tailor Zoho CRM modules, fields, layouts, and workflows to align with business processes
• User Management: Manage user roles, profiles, permissions, and ensure data security and integrity
• Automation Implementation: Develop and maintain workflow rules, assignment rules, blueprints, and approval processes to streamline operations
• Data Management: Oversee data migration, cleansing, deduplication, and regular audits to maintain data quality
• Reporting & Dashboards: Create and manage reports and dashboards to provide insights for various departments
• Training & Support: Provide training sessions and ongoing support to users, ensuring effective utilization of Zoho CRM features

Third-Party Integrations

• Integration Development: Design and implement integrations between Zoho CRM and external applications using APIs, webhooks, and custom functions
• Connector Creation: Utilize Zoho Developer Console to build connectors for applications that require OAuth 2.0 authentication, facilitating seamless data exchange
• Custom Extensions: Develop and deploy custom extensions or widgets to enhance Zoho CRM functionality and user experience
• Monitoring & Maintenance: Regularly monitor integration performance, troubleshoot issues, and implement enhancements as needed

Qualifications:

• At least 3-5 years in Zoho CRM administration and development
  with a strong portfolio of implemented integrations
• Proficiency in Deluge scripting and familiarity with JavaScript
• Experience with RESTful APIs and webhooks
• Knowledge of OAuth 2.0 protocol for secure integrations
• Familiarity with Zoho Creator, Zoho Flow, and other Zoho One applications
• Strong problem-solving abilities
• Excellent communication skills
• Ability to work both independently and collaboratively
• Excellent written and verbal communication skills in English and Russian

Nice to have:

• Zoho CRM Administrator or Developer certifications
• Experience with other programming languages such as Python or PHP
• Project Management: Familiarity with Agile methodologies and project management tools

What We Offer:

• Opportunity to shape the future of fintech solutions within a growing company 
• Collaborative, horizontal team structure that values your expertise and ideas 
• Continuous learning and development opportunities to enhance your skills and career growth 
• Competitive salary and benefits package 
• Flexible work arrangements to support work-life balance

Salary range:

2750 - 4300 EUR gross per month