Customer Service Specialist - German Speaking

Sherwin-Williams is the largest paints and coatings company in the world. With $18 billion in sales, more than 4,100 stores, and 140 manufacturing and distribution centers worldwide. Our 60,000 employees across the globe are diverse, innovative and passionate. We believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive.

The Customer Service Specialist provides a variety of customer service support to internal and external customers in the B2B environment, including solving problems, researching complex information and building customer relationships. 

This role requires the successful candidate to be onsite 3 days a week, working from home 2 days a week. During the onboarding and training it would also be good to be onsite 4 days a week (for a few months) whilst we support you. 

• Place customers sales orders in a timely fashion and before order cut-off
• Receive and handle complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enter and adjust orders and resolve questions and complaints within span of control 
• Handle all levels of complexity in orders (including export paperwork and certifications). 
• Contribute actively alongside Senior CS Specialists as a Subject Matter Expert in Projects such as Oracle / SalesForce, New Product introductions, Export, Client on-boarding, Warehouse setups, IT enhancements, etc.
• Build customer relationships and serve as a liaison between sales personnel and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders.
• Assist with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required

• 2-3 years of progressive customer service experience.
• Fluent language skills in English and advanced German
• High Customer Focus
• Pro-active working style and support of the overall Team 
• Solution focused and positive mindset 
• Experience in export business 
• Familiar with EU export rules

Our Offer:

• Competitive monthly salary
• Company pension
• Hybrid working pattern
• Operating in a growth market and many opportunities to develop professionally
• Group Accident & Life Insurance
• Additional private healthcare
• Different sport packages 
• Sodexo Lunch Pass Card

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At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.