Content Support Specialist

Experience Level: Mid Level | Posted Date: 2025-04-16

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Description

Position Snapshot

Location: Linda-a-Velha/ Braga

Company: Nestlé Business Services Lisbon

Full-time/ Hybrid mode

About us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world. We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining NBS!

Position Summary

The Content Support Specialist acts as the bridge between strategic Digital Marketing briefs from HQ and creative agencies, ensuring timely delivery of final assets for trigger-based programs. This role serves as the main point of contact for the brand, ensuring adherence to Nespresso's guidelines while advocating for the use of Nestlé’s Content Operating Models and Global Solutions. The specialist will coordinate with agencies for smooth asset delivery, create performance reports and best practices, and drive change management while aligning with stakeholders to execute the HQ agenda effectively.

A day in the life of...

• Act as the bridge between the strategic brief for Digital Marketing Programs from HQ and the creative agencies;
• Act as the main point of contact for the brand, ensuring agencies’ outputs are in line with Nespresso's guidelines;
• Ensure the timely delivery of final creative assets for trigger-based programs;
• Advocates the implementation and usage of the Nestlé Content Operating Models (Content Services & Content Studios) and Global Solutions (e.g., Content Hub and integrated tools);
• Coordinate with the agency to facilitate smooth delivery of assets, managing the back-and-forth process based on agreed creative review rounds;
• Creates and distributes regular performance reports/best practices outline that offer insights & recommendations.
• Manages and aligns with several stakeholders and must be able to drive change management and execute HQ agenda with agencies, Localization Partners and Markets.

What will make you successful

• 3 to 5 years in digital marketing /eBusiness working with Global brands
• Good knowledge of Digital Marketing and brand marketing
• Experience with CRM Brand Campaigns is a must
• Proficient English writing, reading, speaking
• Proven change management experience
• Excellent communication skills
• Team oriented mentality and attitude
• Ownership, responsibility & adaptability
• Result oriented
• Can work independently and predominantly in a remote team
• Pro-active and self-driven

What we offer

Here at NBS Lisbon we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:

• Development of expertise in Nestlé’s Shared Services Business
• Immersion in a culturally diverse team
• Local and International Exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal Allowance Card
• Flex Benefits - At NBS you can chose what benefits are more suitable for you
• Make part of the Nestlé Club and get discount in several partners