We are currently looking for 2 new colleagues for our Customer Service department in the Pharma, Health & Durables division. As a Global Business Support Specialist Customer Services, you would cover functional support of correlated functions and/or other CS teams within our PHD global regions (kpEurope, kpAsia, & kpAmericas). This role will be based in Porto/Portugal. You would be allowed to work in a hybrid work model.
Key Tasks and Responsibilities:
Ensuring efficient process organization within business support functions defined areas (e.g. SAP, Master Data, Business Warehouse, Salesforce)
Global alignment with business support functions in kpA, kpAsia and kpE to ensure common defined standards e.g. Customer Master Data, service processes, OTIF- and OTIF root cause analysis and other reports
Ensuring the implementation of all compliance guidelines and approval processes, as well as compliance with legal requirements and the management system requirements for quality, environment, hygiene, occupational safety and energy
Observation and assurance of defined key figures, including review and implementation of suitable KPIs as well as preparation of monthly reports for the Manager CS EMEA/Asia and CS management team
Governance and support the Team Leads with customer admin tasks and updates
Governance with Responsible Process Lead on defined SOPs and support the Global Customer Service Team by harmonizing working methods within Customer Service organization
Coordinate with cross-functional teams to ensure smooth operations and accurate central Customer Master Data set-up and maintenance
Lead and support defined projects/initiatives
Situation-related support for day-to-day business
Requirements:
Completed training in commercial and/or Business administration
First experience in Customer Service and support functions (1-3 years)
Very strong experience in “order-to-cash” management and related digital service processes
In-depth knowledge of SAP SD, Business Warehouse, Salesforce, Power BI
Very good MS Office knowledge, especially Excel
Fluent written and spoken English skills mandatory, Spanish, German and Mandarin would be an advantage
Experience in process support and reporting
High service mentality, strong (internal) customer orientation, organizing abilities, problem-solving orientation
Ability to efficiently interface and collaborate with other support functions and departments
Strong Analytical and Presentation skills
High communication skills with intercultural understanding
Comprehensive understanding of Material, Customer and Vendor Business Rules and workflows within SAP, Salesforce and other IT-applications
Global Business Support Specialist CS PHD