Description

Timestamp Group aggregates several leading Portuguese IT solutions and services companies around the concepts of excellence and knowledge sharing. We are committed to technological leadership, based on the quality of our service and technological solutions, supported by continuous training and certification.

Role: Operation Analyst

Main Tasks:

· Prioritization and progression of resolution for faults or queries on the full range of systems;

· Troubleshooting issues relating to applications, infrastructure, database, network or security;

· Active participation in serious incident, problem and change management;

· Undertaking of project work to help implement best support practice and continued success of the businesses.

Skills:

· Degree, CET or equivalent in a computer related subject;

· Enthusiasm combined with a collaborative attitude;

· Excellent communication skills, both oral and written;

· English is a must, as it will be used on a daily basis to communicate with other teams and customers;

· Excellent interpersonal skills;

· An affinity with: O/S – Windows, Linux and/or Solaris; Database – MS SQL/Oracle; Monitoring Systems - Nagios; Network - Juniper/Cisco; Security – TCP/IP, TCPdump, Nessus, Snort;

· Knowledge of financial markets (plus);

· Knowledge of Equities and Derivatives financial instruments (e.g. Futures, Options/Warrants) (plus);

· Knowledge of ITIL framework and processes (plus);

· Scripting language (Shell/Perl/PHP/Python) (plus).

Language Skills:

· English fluency (oral and written)

Place: Oporto (hybrid)

Start date: Immediate

OYOPO

Operation Analyst

Description