Client Service Specialist

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Client Services Specialist receives and responds to client inquiries and requests.

Essential Job Functions:

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem;
  selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Other duties as assigned.

Physical Requirements:

• Job may require extended sitting or standing, use of standard office equipment.

Other Skills and Abilities:

• Problem Solving.
• Freight Forwarding Knowledge.
• Documentation Skills.
• Resolving Conflict.
• Ability to Multi-task.