About the team
The Incident Management team aims to ensure the safety of our users on the platform by responding to varying levels of escalations. As an Incident Manager based in Singapore, you will be on the front line coordinating our response to major global Trust & Safety pressing regulatory incidents.
Responsibilities
- Investigate reported incidents across multiple channels for TikTok and coordinate our response to global partners inquiries. This could be a time sensitive response to a critical government regulatory report, a safety related matter raised by our Community Partner Channel or a trending challenge that may pose harm to our community of users
- Coordinate across various global cross-functional teams including Public Policy, Legal, Product and Engineering, among others to handle and respond to crisis;
- Analyse incident trends, systems and data to develop improvements to the overall incident processes and drive improvements across process, policy and product;
- You will be expected to lead cross-functional post-mortems for major incidents and produce actionable insights;
- Be comfortable, methodical and resilient;
- Be flexible with global working hours and operate on certain weekends, on a rotation-basis.
Incident Manager, Trust & Safety (Nepali or Bhojpuri Speaking)