TikTok Shop - Partner Program Manager

Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. We are looking for a Partner Program Manager to be responsible for the management of our BPO partner governance and operations across our contingent workforce in Singapore.

Roles & Responsibilities
- Act as a key interface to work with various functions within Global E-commerce (GEC) to support their outsourcing requirement.
- Coordinate with the Point of Contact (POC) from different Line of Business (LOB) within GEC and BPO in various phases of new programs deployment, such as requirement gathering, resource planning, ramp up timeline alignment and go live.
- Work closely with different LOB on monthly resource planning at BPO sites.
- Define the global extended workforce plan and strategy for BPO sites.
- Act as a key point of escalation for different LOB within GEC on vendor performance or billing issues related to BPO.
- Build organizational capabilities for extended workforce strategy, planning, governance, operational management, shared services, and management organizations.
- Manage complex cross-functional programs.
- Coordinate project meetings, draft agendas, develop presentation materials, coordinate with internal stakeholders on materials, and track decisions, outcomes, and follow-up action items.
- Review and approve all BPO invoices based on comprehensive understanding of business and operational details.