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Service Executive

at dormakaba in Singapore, SG

Work Type: On Premise | Employment Type: Full Time

Experience Level: Executive Level | Posted Date: 2025-04-14

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Description

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

 

Do you want your work to matter? Then join our team!

 

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

 

THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY

 

Our Singapore Service team is always on the lookout for talents and help you reach your best potential! We are seeking for a skilled and dynamic Service Coordinator to join our team!

 

Meanwhile, please check out what our people shares about Service opportunities!

https://youtu.be/GATcN16lJWM

 

A JOB THAT MATTER: YOUR RESPONSIBILITIES

 

As a Service Specialist, you will play a crucial role in efficiently managing the schedules and resources of our deployment team. Dynamic work environment requires a good coordinator and administrive skills to enchance operaitonal efficiency. This will directly contribute to the success of our service delivery and customer satisfaction.

 

Responsibilities:

 

• Provide shared support to Sales & Operations team
• Handle customer’s enquiries via phone call and emails in his/her assigned territory
• Manage administrative tasks such as preparing of quotations, invoices, pick list, reports, and other documentations.
• Effectively schedule on customer work orders until closure for Service engineers, ensuring smooth field support operations, to meet delivery KPI.
• Monitor and follow up customer payments, including outstanding collection, if any.

EXPERIENCE THAT MATTERS: YOUR SKILLS & QULIFICATION

• Ability to excel in a dynamic setting with organizational and coordination skills. 
• Excellent communication skills to enable interaction with internal and external customers effectively. 
• Good knowledge and application of Microsoft Excel

Qualification:

• NITEC/Diploma in business adminstration or equivalent
• Previous experience in an admin or coordination role is a plus. 
• Candidate without prior relevant working experience is welcome as on-the-job training will be provided.

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

• Learning culture where every employee is engaged in learning and development growth.
• Team programs and activities that celebrate individual and team’s success.
• Long service award recognition for our committed and dedicated colleagues.
• Health insurance and flexi-benefits cater for the employee’s health and wellness.
• Company transport is provided (ie: Boon Lay MRT, Le Meridian LRT & Serangoon MRT)

Is this you? Access your career at dormakaba today!

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role