Intern, Operations

Join our dynamic Operations team based at the Singapore Support Centre and gain hands-on experience supporting key initiatives across the SEAK estate. This internship offers the opportunity to contribute to a range of operational projects, from implementing standard operating procedures and strengthening loyalty culture, to researching industry trends and driving process improvements. You'll collaborate with Multi Unit Leaders and the Central Performance Delivery team, assisting in the development of long-term strategic materials while also performing essential administrative tasks. This role is ideal for individuals looking to build a solid foundation in hotel operations from a corporate perspective.

Role Purpose

Perform a variety of duties for managers and/or department of an assigned business unit. Coordinate special projects for the assigned department to support business operations. Serve as a resource for the assigned department or unit, answering questions and providing general program information or follow up as needed. Maintain departmental paperwork, files, logs and reports, and assist in creating or researching pertinent information for the manager.

Key Accountabilities

• Complete and/or coordinate activities related to assigned special projects; assist in establishing project timetables, action steps and status updates; follow-up, as appropriate, to ensure timely execution to meet established deadlines.
• Research and compile a variety of moderately complex data to include creating spreadsheets or databases for maintaining and reporting management information; may require some analysis of data.
• Prepare a variety of departmental reports and/or presentations, gathering and summarizing information from various sources as requested; may create and format reports and presentation materials utilizing various spreadsheet graphics, and/or statistical software as needed.
• Monitor and report variances to departmental budgets or track departmental spend information to help maintain operating controls.
• Answer inquiries related to daily activities/programs of work area, and act as a liaison between assigned work area and internal or external contacts to convey appropriate information. Respond to and/or resolve internal/external inquiries regarding problems or complaints as needed. Maintain a consistent, high quality customer-focused orientation, including providing clear, accurate information; explaining procedures or materials or providing supplemental information; anticipating problems or questions; or referring customers to appropriate contacts within the unit, department or division.
• Compose and prepare clear and concise correspondence as requested or required. Review documents, logs, reports or other work products for typographical accuracy and format.
• Perform administrative support duties as assigned to facilitate the smooth operation of the assigned work area. Prepare reports, charts, presentation data, or logs as required and according to established specifications. 

Key Skills & Experiences

Education –

Undergraduate or graduate student who is obtaining or has obtained a degree from a credited school. 

Experience – Varies

Technical Skills and Knowledge –

• Demonstrated strong PC skills including proficiency in a variety of software packages (i.e. Excel, Microsoft Word, PowerPoint, e-mail, etc.).
• Demonstrated effective oral and written communication skills for the purpose of conveying information to internal and external customers, or providing information via written reports or correspondence.
• Demonstrated ability to analyze basic database information for the purpose of accurately tracking or maintaining data and reporting trends or inconsistencies.
• Demonstrated ability to handle multiple assignments and projects accurately and with attention to detail. Demonstrated follow-through and ability to complete multiple ongoing projects on time and within specified budget.
• Demonstrated organizational skills and attention to detail in order to maintain accuracy of reporting data.
• Demonstrated problem-solving skills for the purpose of maintaining the daily flow of office work, answering questions, and resolving issues. 
• Demonstrated math skills for the purpose of checking figures for accuracy.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?