As the Technician - Data Center, you will be responsible for effectively performing assigned tasks in a data center, including general datacenter, servers and network devices setup, maintenance and troubleshooting. You will be accountable for setup and operational functions, assembly, equipment operation, general maintenance and housekeeping at assigned project locations.
Responsibilities:
Perform weekly sweeps of server and storage equipment in the data center, detecting hardware and network connectivity issues; collect and analyze ipmi-sel data and vendor-specific platform management logs
Diagnose server and storage equipment connectivity issues, including basic troubleshooting of network transceiver and optical fiber signal strength problems, using tools and procedures established in the data center
Use collected diagnostic information to engage vendor support organizations (HPE, Dell, IX, etc.) by opening support cases and following up on hardware fixes and investigations as requested
Collaborate with the data center operations team to manage the logistical aspects of the break-and-fix process, including escorting vendor contractors for repairs and ensuring alignment with established operational practices
Oversee the logistical aspects of Return Material Authorization (RMA) processes for components such as rPDUs, network switches, and field-replaceable units (PSU, fan modules, controller modules)
Provide hardware support for installations, moves, additions, and changes
Decommission IT equipment such as HDD/SSD, networks, servers, storage, and backup devices
Conduct regular physical and visual inspections of equipment and data center facilities
Manage inventory records and perform regular cycle counts to ensure asset accuracy
Update documentation for structured cabling and materials during new installations
Oversee capacity management in terms of space, power, cooling, and patch panel port availability
Understand and follow incident and change management processes
Submit regular reports on move, change, support requests, and other activities, maintaining continuous improvement efforts
Light traveling from site to site
Perform other duties as assigned
Qualifications:
High School Degree or Equivalent required; Bachelor's Degree - IT Business or related field preferred
Licenses/Certificates/Designations: CDL Class A required; CCNA and CCNP preferred
2 years in an enterprise Data Center environment with strong knowledge of data center best practices
Proficiency in troubleshooting and diagnosing server hardware issues from major vendors
Experience troubleshooting Ethernet network connectivity issues, including RJ45 copper uplinks and LC/MPO fiber uplinks
Good understanding of data cabling and patching
Strong organizational and communication skills with the ability to manage multiple competing priorities
Ability to respond promptly to issues, provide updates, and escalate when necessary
Fluent in English
Valid driver’s license
Ability to travel 0% - 25%
Basic computer skills preferred
Field Service or Data Center Technician experience preferred
Working Environment: Warehouse – Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally, well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required.
Physical Expectations:
Work is physically strenuous, and workers are required to lift heavy packages up to 50 pounds
Work may require excessive bending or stooping
Employee required to walk long distances repeatedly throughout the day
Technician - Data Center