Do you have a passion for ultra-luxury holidays? Do you love putting together extremely high detail experiences for HNW customers? And do you enjoy working to targets, growing a portfolio, and putting your sales skills to the test alongside some of the best in the business?
The Travel Division is a high-end, luxury Travel Agency, working alongside our Sister company Air Charter Service, to ensure that their charter customers have exclusive access to a range of ancillary products, including Luxury Hotels, Premium Cabin Flights, and top-of-the-range Villas & Yachts. Our business is all about service, and we work to the end that we will always go the extra mile to ensure that the time spent in destination is as well organised and memorable as the time spent onboard one of our Charter Flights.
We are a fast-growing company, with huge plans for international expansion over the coming years. We are looking for ambitious, energetic and knowledgeable people to help us take our business to new heights. If this sounds like you, then read on…
Job Description
WORKING WITHIN THE TRAVEL DIVISION
Working on a mixture of incoming and externally sourced leads, as well as referred Private Jet clients, to build a List of Repeat Travel Customers.
Demonstrating an expert understanding of the most suitable Travel Product for each customer, and making suitable recommendations.
Managing travel bookings from enquiry to completion, and collaborating with other company departments to ensure best possible experience for our customers.
Always taking a “Customer First” attitude, and taking full ownership of our Customers In-Destination Experience, which may involve working outside of regular hours to ensure all customer trips run successfully.
Maintaining relationship with repeat clients, and pro-actively managing your customer list through outbound sales calls, emails and visits (both face-to-face and virtual) and ensuring that they come back to you again and again for their travel needs.
Engaging with Suppliers & Partners to ensure you are able to provide the most suitable choices for the customer's requirements.
Working towards exceeding daily, monthly & annual goals linked to both productivity and financial targets, and being able to collaborate, work as part of a team, and contribute towards a wider group collective.
Following company procedure in a methodical and chronological way to ensure protection of both TTD and your clients.
Qualifications
THE PERSON
Very clear written & verbal communication skills in Mandarin and English, as well as strong numeracy skills, are a requirement.
Extensive knowledge of major global destinations and travel products, and an up to date understanding of latest tourism trends.
Someone with a high aptitude and passion for sales, ideally with a track record from previous Travel Industry role.
An organised & disciplined attitude towards workload and time management, balancing multiple factors at any one time, is very important.
A willingness to commit to the demands of the role – including (where necessary) working outside of regular working hours to get the job done.
Ability to work independently, but also able to collaborate with people inside and outside of both The Travel Division and the wider parent company.
Somebody who enjoys working to both individual and team goals / objectives, within in a friendly and competitive environment.
Previous experience of working on a GDS (ideally Amadeus) is desirable.
Fluency in other Asian languages is desirable.
Additional Information
WHAT IS IN IT FOR YOU
Opportunities for career growth within the Division & Company
Continued professional development
A friendly fun and very exciting environment enhanced with regular company-funded social events such as Friday night drinks and seasonal parties
Luxury Travel Entry Consultant