Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies. Thunes’ Network connects directly to over 7 billion mobile wallets and bank accounts worldwide, via more than 350 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.
Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks. Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house Smart Treasury Management Platform and Fortress Compliance Infrastructure, ensuring Members of the Network receive unrivalled speed, control, visibility, protection and cost efficiencies when making real-time payments globally. Headquartered in Singapore, Thunes has offices in 12 locations, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo and Shanghai. For more information, visit:https://www.thunes.com/
Key Responsibilities
Align daily with your team regarding priorities, projects, tasks and assignments
Follow technical procedures set in place by the department, making sure to maintain the expected standards at all times
Provide timely and accurate solutions to issues or tasks you are assigned or working on
Prioritize support to your Manila office coworkers and provide support to other employees globally when needed
Onboardings & Offboardings following our procedures
Maintain the accuracy of our assets inventory and make the relevant updates every time it’s necessary
Be ready to deal with urgent matters sometimes outside office hours
Make responsible use of your administrator access
Communicate often with teammates in regards to important decisions or concerns
Use empathetic and appropriate language when giving support and addressing coworkers, maintain composure at all times
Be willing to go to the Singapore office often, 4 times a week
Overseas business travel required only when needed to
Pro-actively monitor the status of office IT infrastructure, determine any issues or potential problems and recommend solutions
Ensure IT policies are adhered to at all times
Provide orientation and guidance to users on how to operate new software and computer equipment
Professional Experience and Qualifications
Minimum of 5 years’ experience in equivalent role of user or technical support in a medium to large company within a similar business sector
Certifications relevant to IT Support like ITIL, Google Certifications, Microsoft Certifications, etc. that are not expired
Experience with the following platforms at a corporate level: Jira, Confluence, Google Workspace, Microsoft Azure, Slack, JumpCloud, Antivirus software, Chrome, MS Office and others
Understanding of laptops, computers, printers and IT devices in general at a hardware level
Experience in supporting Windows and macOS on their latest version
Strong understanding of corporate networking and security practices
Fluent & preferably certified in English, especially on a support & technical level
Strong creative and analytical thinking
A passion for IT Support and willing to learn in its due time
IT Engineer