Guest Experience Executive

Experience Level: Executive Level | Posted Date: 15/04/2025

Apply for job

Description

Our hotel

Brown's Hotel, London's first hotel, has a rich history since its opening on Albemarle Street in 1832. Over the years, it has become a prestigious landmark, welcoming distinguished guests from various walks of life. Situated in the heart of Mayfair, the hotel offers guests easy access to iconic locations such as Bond Street's luxury boutiques, Dover Street Market, The Royal Academy of Arts, and a wide selection of independent art galleries.

As part of the Rocco Forte Hotels group, Brown's Hotel embodies the brand's philosophy of blending local character with world-class hospitality. Rocco Forte Hotels is a collection of iconic establishments that celebrate the uniqueness of each location, allowing team members to express their

Your key responsibilities

Join our team as a Guest Experience Executive, where you will be a key player in elevating the guest experience at Brown's Hotel, where tradition meets modern luxury in the heart of Mayfair. We’re looking for a dedicated individual who can bring genuine warmth and professionalism to our esteemed guests, ensuring their stay is both remarkable and seamless.

As a valued member of the Rocco Forte family, you will:

• Engage with guests in a friendly and approachable manner, ensuring all interactions reflect the esteemed standards of Rocco Forte Hotels.
• Actively listen to guests' inquiries and feedback to anticipate their needs and enhance their stay.
  •Collaborate with the guest relations team to create bespoke guest experiences tailored to individual preferences.
  •Communicate effectively with various departments to coordinate seamless service that aligns with guest expectations.
  •Uphold the integrity and honesty of service, ensuring trust is maintained with guests and team members alike.
  •Address and resolve guest concerns promptly and professionally, always going the extra mile to exceed expectations.

Your dedication and pride in your work will make you an essential part of the Rocco Forte family.

Who We Are Looking For

We are seeking enthusiastic and dedicated individuals with a passion for providing exceptional service and celebrating the individuality of our hotels and guests. As a Receptionist, we are looking for team members who bring:

If you are motivated, reliable, and ready to contribute to a world-class guest experience, we'd love to hear from you.

• A commitment to delivering outstanding, personalised 5-star service, ensuring each guest feels valued.
• Strong communication and organisational skills, with the ability to multitask effectively during the night shift.
• A calm, professional, and approachable demeanour, even under pressure.
• The ability to work independently and as part of a team, collaborating seamlessly with night managers and colleagues.
• A proactive attitude to anticipate guest needs and resolve any issues promptly.
• Previous experience in a similar role is a plus, but a passion for hospitality and a keen willingness to learn is essential.

Why join us at Rocco Forte Hotels?

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels - £25/€30 per night
• 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
• Extensive learning and development opportunities
• Meals on duty
• Social activities and events
• Recognition programs & Annual awards
• Gym Membership Discounts 
• Enhanced Maternity & Paternity Pay
• Pension Scheme
• Season Ticket Loan / Cycle to Work Scheme
• Employee Assistance Programme

Ready to take your next step in your career?

Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.