Salary: £28,000 OTE inclusive of commission plus a further £3,000 in bonuses.
Hours: Monday to Friday 8:30am to 5:30pm
About: Hose Rhodes Dickson
Hose Rhodes Dickson as part of LRG, is the Isle of Wight’s leading estate agency and has been selling and letting properties on the island for over 30 years. With a history rooted in proving exceptional property services, Hose Rhodes Dickson has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in local property market.
Job Summary and key responsibilities:
Reporting to the Team Manager/Head of Centre, Romans are seeking a Property Manager to join our dedicated and dynamic team based in Ryde. As a Property Manager, experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end.
Key Responsibilities:
You'll be expected to provide excellent levels of both telephone and written communication for the duration of the tenancy
Responsible for accepting and understanding tenants maintenance requirements, providing a triage service to try to resolve issue
If unable to resolve, then communicate this to the landlord with a solution to the problem and arrange works with dedicated contractor
Updating all parties on a regular basis by both phone, email or text and logging notes.
To make regular ‘well being’ calls to the landlord
Working with the property management team to ensure that all works are completed and invoiced with 21 days and updating customers on progress
Working with the property management team to ensure that all mandatory compliance / legislation is in place on all properties, if this has not occurred to ensure that company process has been followed
Working with the Property Inspection Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy
Placing calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frames
Dealing with non managed deposits who are part of the No Deposit Scheme
To ensure check out process is followed and communication is sent out within company process via the Depositary site
To work with the team leaders, head of centres and branch network to understand the reason for any lost units
To maintain high levels of communication to internal and external customers
What are we looking for:
Excellent communication, written and verbal
Professional telephone manner
Organisational skills, time management and attention to detail
Full UK Driving License Required
What we can offer you:
Proven track record for career growth and advancement within the company
Market leading training and ongoing professional development
Access to a diverse portfolio of properties
Supportive and collaborative team environment
Benefits:
Competitive base salary and additional incentives
Quarterly and yearly awards
Salary sacrifice pension scheme
Generous Holiday allowance, increasing by 1 day per year based on service
Excellent Parental leave and newly introduced Fertility policy
Staff discounts
Hose Rhodes Dickson, as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry.
LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.
Property Manager