Senior Manager – Senior Business Development Manager
We are looking for an experienced Senior Business Development Manager (Contact Centre as a Service) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area. They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams.
They will be passionate about developing a strong community ethic within the team and driving a high performance culture. They will have strong collaboration skills and be comfortable working as part of a global team.
Responsibilities
Building and leading the D365 CCaaS practice, developing the team to enable the delivery of our long term business strategy
Own the development and execution of a demand generation strategy for a key industry market to drive pipeline and sales to agreed KPI’s
Be a champion for the D365 CCaaS Product
Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market
Driving collaboration across the CCaaS internal community
Building the eminence of KPMG Microsoft Business Solutions within the marketplace
Responsible for the generation of pipeline and execution of sales for the organisation
Identify and develop opportunities for the organisation to diversify across sub industry, emerging technology and services propositions to build pipeline
The sales teams support programme delivery in partnership
The development of innovative and profitable commercial constructs
Develop a marketing and communications plan to drive pipeline for the organisation in white space clients
Ensure that client relationships and commercial engagements are managed effectively to ensure successful delivery and long-term relationship development
Meet and exceed customer expectations of business knowledge, skills and behaviour.
Requirements
Qualifications and Skills
Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
Extensive consulting skills
Business Process knowledge
Broad understanding of software delivery
Excellent soft skills and leadership qualities
Ability to work independently and as part of a team
Relevant certifications in Dynamics 365 or related technologies
Strong cross industry experience (Financial Services, Public Sector and Consumer Markets)
Experience and Background
Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders
Experience of large scale CCaaS implementations
Sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
Senior Manager - Senior Business Development Manager