Work Type: On Premise | Employment Type: Full TimePosted Date: 11/04/2025
Description
Complex Injury Paralegal
Department: Legal
Employment Type: Permanent - Full Time
Location: Coventry
Description
Keoghs are seeking a Complex Injury Paralegal to join our growing Complex Injury Team in Birmingham.
The role offers an excellent opportunity to gain experience in large loss and complex personal injury work assisting a Partner on high value, complex cases. In this role you will be required undertake a variety of file handling tasks to support a small team within our Complex Injury Claims Team. Your work will be supervised and feedback given as you develop your skills in this area.
Key Accountabilities
You will work as part of a team, supporting those with responsibility for progressing each file from receipt of papers from the insurer client to resolution of the claim. The role will include:
Delivery of agreed performance targets and quality standards
Preparing basic court documents; filing and serving court documents; and diarising of court orders and hearing dates
Liaising with experts and counsel regarding CVs, fees and availability for conferences, JSMs and hearings
Liaising with insureds and witnesses regarding attendance at conferences, JSMs and hearings. Drafting of witness summons.
Liaising with courts regarding hearings, applications and consent orders
Registering and updating CRU, notifying CRU of settlement
Maintaining experts summary, interim payment records and offer history within case management system
Arranging appointments for claimants to be seen by medical experts; chasing for reports; drafting medical records mandates; applying for records and police accident reports
Review of medical records and drafting summaries of those reviews using the records review spreadsheet
Review of photographic evidence and surveillance footage and preparing a precis of the evidence
Redaction of documents to ensure legal privilege maintained and/or no GDPR breaches
Fielding telephone calls and dealing with general queries received from parties involved in the claims including the insureds, insurers, experts and witnesses
Arranging payments where required
Conducting legal research.
To ensure compliance with the SRA rules and regulations
As competency in role increases, tasks will also include:
Preparing instructions to counsel to advise on papers, in conference or to attend hearings
Liaising with parties involved in claims including the insured and witnesses to obtain evidence and draft witness statements
Preparing disclosure lists of own evidence and reviewing third party disclosure, cross referencing with own evidence and expert evidence, identifying basic anomalies and inconsistencies
Attending client meetings and note taking where client approval given
Drafts non-strategic updates to clients and more complex court documents, subject to supervision.
Experience, Skills and Qualifications
Minimum education standard of 5 GCSEs grades 5 or above or A-C with established interest in law either through further education (e.g. LPC or ILEX) or experience within a legal environment
Experience of and understanding of the litigation process, preferably in a file handling role
Good telephone and communication skills with people at all levels inside and outside the business
An ability to organise and prioritise tasks using initiative
Calm under pressure with the ability to re-prioritise and delegate effectively when required
An ability to maintain attention to detail when dealing with repetitive tasks
Self-confidence, with good literacy and IT skills
Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met
Ability to work effectively within the Keoghs shared values framework
Benefits
Davies Incentive Plan
25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
Simply Health Care Cash Plan
WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
Death In Service – after 1 years’ service
Pension Contribution based 5% Employee / 3% Employer
Employee Resource Groups
Employee Volunteering Programme
Cycle to Work Scheme*
Tech Scheme*
Season Ticket Loan*
Gym Flex*
Access to Online Discount Sites
Discounted Gourmet Society Membership
Discounted Tickets for Merlin Attractions nationwide
Complex Injury Paralegal