Go

Resident Liaison Officer- Stratford

at Axis Europe in Stratford, UK

Work Type: On Premise | Salary: From to | Employment Type: Full Time

Experience Level: Mid Level | Posted Date: 14/04/2025

Apply for job

Description

Axis has experienced continual growth since its establishment in 1986, we’re not aiming to be the biggest service provider, however we intend to be the best. We work with some of the UK’s largest building owners, landlords & facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors.

Benefits

• Annual holiday 22 days; increase after 1 years’ service to a maximum of 5 days
• Long service awards; continuous service at key achievements are rewarded
• Perkbox; from free coffees and cinema tickets to trips away and much more
• Volunteer day; paid yearly volunteer days for a worthy cause

The Role:

The Key to Axis’s success is the continuous improvement of our services in response to feedback; ensuring residents and scheme managers are fully involved in decision making processes affecting their homes. Axis RLOs are customer focussed and provide a one-stop contact point, empowering residents to feel respected and valued by maintaining the best quality experience when engaging with us.

We are looking for you to bring your caring and compassionate attitude to our fantastic Team, showing empathy and proactiveness for our residents.

 Responsibilities

•  Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress
• Organise consultation events and attend meetings as required
• Identify vulnerabilities relating to individual residents and liaise with client’s housing officers or support services where necessary. Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems.
• Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes

 Requirements:

•  Experience of working with vulnerable residents and adapting style to meet the specific needs of individuals
• Experience of working within a customer services environment is essential
•  Full Clean Driving license
• Flexibility regarding travel and working at various sites, and attendance at evening meetings

If this opportunity interests you we would love to hear from you, what are you waiting for!

Many faces, One Axis  

We value diversity in our business and actively support and celebrate it for the benefit of our employees, clients, and community. We are proud to be an equal opportunity workplace and embrace diversity above all.

If you need any accommodations during our hiring process, please let us know in your application. Our goal is to meet your needs and make the assessment process fair and transparent.