DPS - RSD - Licensing & Review Team Lead - 0174Experience Level: Senior Level | Posted Date: 2025-04-12
PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.
SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
GENERAL DESCRIPTION: Performs advanced (senior-level) licensing and permitting work. Serves as Team Lead in the Licensing and Review Service. Work involves providing support to assigned team in resolving escalated matters and serving as a subject matter expert. Will train and provide guidance and support to assigned team members in addition to performing the day-to-day operations and duties of assigned program area. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.
The following Military Occupational Specialty codes are generally applicable to this position.
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf
Applicants must fully complete the summary of experience to determine if minimum qualifications are met.
ESSENTIAL DUTIES / RESPONSIBILITIES
1. Serves as the designated team lead and subject matter expert for the assigned program area. Ensures compliance with administrative codes, state statutes, and agency policies and procedures. Trains and provides guidance to team members regarding their assigned duties and responsibilities. Provides on-the-job or remedial training for staff, as needed.
2. Serves as an escalation point to resolve highly complex and escalated programmatic, and/or customer service issues in addition to performing the day-to-day operations and duties of assigned program area.
3. Participates in the preparation of and/or presents information to appropriate organization(s) and the public regarding the application of statutes, rules, regulations, inspections, investigations, and other information pertaining to regulated programs.
4. Updates and maintains information associated with license or permit applications, fee payments, violations, compliance, and enforcement actions for applicants, licensees, and registrants in related databases.
5. Assists with developing policies, standard operating procedures (SOPs), and training materials related to assigned programs. Monitors performance of the section and work product of employees in assigned program area. May assist in the collection and computation of production totals.
6. May review and prepare responses to governmental inquires. Work may involve researching and providing requested information for subpoenas, open records requests, and Governmental Relations Action Sheets (GRAS).
7. May assist leadership with the analysis, preparation, and review of legislative proposals; and may assist with planning and implementation of new operating processes or programs.
8. Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.
9. Perform other duties as assigned.
GENERAL QUALIFICATIONS and REQUIREMENTS
Education – Sixty (60) semester hours of college credit in the field of criminal justice, business administration, or political science is preferred.
Experience – Minimum of four (4) years’ progressively responsible experience in processing and reviewing materials in relation to laws, rules, regulations, or programs administered by local, state, or federal government entities.
Substitution Note: 1 year education may be substituted for each year of experience required, up to 2 years
Note: 30 semester hours will be considered equivalent to 1 year of education
Licensure and/or Certification – If driving is required, must possess a valid driver license from state of residence.
Regulatory knowledge – Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.
Leadership skills – Knowledge of management/supervisory methods and principles, performance/productivity standards, and fiscal/budget management obtained through documented prior Supervisory/Managerial/Lead roles as applicable to the classification level. Ability to develop plans, policies, and procedures for efficient workflow and overall effectiveness. Ability to provide clear direction to others, promote teamwork and motivate others to accomplish goals.
Technology – Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems (e.g. CAPPS, CJIS, SharePoint) and be able to learn program specific software/systems.
Interpersonal Skills – Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPS’ core values: Integrity, Excellence, Accountability, and Teamwork.
Organizational and Prioritization Skills – Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.
Presentation/Communication Skills – Must be able to construct and deliver clear, concise, and professional presentations and/or communications to a variety of audiences and/or individuals.
Research and Comprehension – Must demonstrate ability to quickly and efficiently access relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner.
Analytical Reasoning/Attention to Detail – Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.
Confidentiality and Protected Information – Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.
Safety – Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.
Remote/Telecommuting work and Travel –Telecommuting up to 5 days per week. Travel In-state as needed. Telecommute note: This position may have the ability to telecommute dependent upon the requirements of the section.
PHYSICAL and/or ENVIRONMENTAL DEMANDS:
The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Environment: Office/Indoors;
· Ambulatory skills, e.g. stand, walk, sit, reach and climb;
· Hand-eye coordination and arm/hand/finger dexterity;
· Ability to speak, hear, and exercise visual acuity;
· Ability to transfer weights of up to twenty-five (25) pounds anticipated for this position;
· Driving requirements: Occasional (up to 5%).
State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/
A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change.
A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.
Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.
DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.
State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.