Provide exceptional guest service by responding to Players Club inquiries, maintaining data entry and issuing Players Club cards, as well as providing an entertainment experience to our Express Bus passengers, as needed.
ESSENTIAL DUTIES / RESPONSIBILITIES
Utilize the Player Tracking System to redeem Club points for cash and merchandise.
Ensure complete guest service at the Players Club with a positive and pleasant attitude towards casino players.
Encourage guests to join the Players Club and inform them of the benefits of the program.
Inform guests of all promotions, special events and club programs.
Print cards for player tracking and inform guests of all rules and regulations.
Enter and update player data information into the computer for members of the Players Club.
Load the bus at the pickup locations using the reservation manifest.
Collect the bus fare from passengers and comply with all policies and procedures regarding the handling of the bus fare.
Communicate any minimum play requirements to guests as directed.
Assists and interacts with passengers while in route to the casino.
Ensure the safety of the passengers while loading and unloading the buses.
Other duties and responsibilities as assigned.
Requirements
Education and Experience:
High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
Experience in Customer Service.
Skills and Abilities:
Proven professional and polite personality.
Proven customer relations skills.
Accurate keyboarding skills.
PREFERRED: Education and Experience:
Two (2) year College Degree or equivalent experience.
Snoqualmie Casino & Hotel Career Development Track Series completion.
Skills and Abilities:
Previous exposure to gaming atmosphere.
Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.
Players Club Representative