Customer Service RepresentativeExperience Level: Entry Level | Posted Date: 2025-04-14
About Us
Reebot Staff is a leading staffing agency dedicated to providing businesses with high-quality staffing solutions. Based in Raleigh, NC, we specialize in connecting talented professionals with top companies across various industries. Our mission is to help businesses thrive by matching them with skilled employees who bring value and innovation to the workplace.
Job Description:
We are seeking a motivated and dedicated Customer Service Representative to join our team. This position is ideal for individuals who are passionate about helping others and providing outstanding customer service. As a Customer Service Representative at Reebot Staff, you will be the first point of contact for our clients and customers, ensuring their needs are met efficiently and professionally.
Responsibilities:
Respond to customer inquiries in a timely and professional manner via phone, email, or chat.
Provide product and service information to customers, addressing concerns and troubleshooting issues.
Resolve customer complaints and escalate issues to appropriate departments when necessary.
Maintain accurate customer records and document interactions in our system.
Collaborate with team members to improve customer service processes and customer satisfaction.
Follow company policies and procedures to ensure a consistent, high-quality service experience.
Skills:
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work effectively under pressure and handle difficult situations with professionalism.
Basic computer skills and experience with CRM software is a plus.
Ability to work well in a team environment.
Benefits:
Competitive salary and performance-based incentives.
Opportunities for career growth and advancement within the company.
Health, dental, and vision benefits.
Paid time off and holidays.
Collaborative and supportive work environment.