Do you have a passion for public state service and enjoy making a difference? Don’t miss out on this opportunity. The Texas Department of Insurance (TDI) is hiring! Apply today if you’re looking for a rewarding career in public state service. TDI regulates the insurance industry, administers the Texas workers’ compensation system, educates, and protects consumers. TDI is located at the Barbara Jordan Building at 1601 Congress Avenue in Austin, near the Texas Capitol.
Benefits of working at TDI:
· Flexible work schedules.
· Work-life-balance.
· 96 hours of accrued vacation a year.
· 96 hours of accrued sick leave a year.
· 20+ holidays every year.
· Career advancement opportunities.
· Free parking.
· 401(k) and 457 Programs.
· State of Texas retirement plan with a lifetime annuity through the Employee Retirement System of Texas (ERS).
· Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%).
· Optional benefits like dental, vision, life insurance, and many more.
· Qualified employer for the Federal Public Service Loan Forgiveness Program.
Before you apply:
Learn about our selection process, our military employment preference, licensing, and credential requirements.
Insurance Specialist III (Complaint Specialist)
This position involves performing moderately complex (journey-level) handling of written inquiries and processing Property and Casualty consumer complaint files. Work involves analyzing complaints against insurance entities to assure that all possible violations of the Texas Insurance Code, and/or Texas Administrative Code are addressed; that complaint processing procedures are consistently followed; and that all performance measure requirements are completed appropriately. Works under general supervision with moderate latitude for the use of initiative and independent judgment.
This position:
· Analyzes and resolves insurance complaints
· Performs workflow duties such as indexing, composing, processing, classifying, and routing documents
· Provides coverage for other TDI helplines
· Performs other duties as assigned.
This position requires:
· Sixty (60) college hours.
· Eighteen (18) months experience in insurance or a field relative to assignment.
· Regular work attendance.
Note: Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis.
This position requires demonstrated knowledge of:
· Insurance.
· Rules and statutes pertaining to insurance.
· Computers, including experience with Microsoft Word, Outlook, and Excel software applications.
This position requires demonstrated skill in:
· Communicating and working effectively with all levels of employees and the public.
· Problem solving, decision making, and meeting deadlines.
· Composing and providing technical correspondence to consumers, insurance company representatives, agents, and others.
· Handling escalated customer calls.
· Reviewing complex insurance documents.
This position requires the demonstrated ability to:
· Work independently and as a team player.
· Communicate effectively.
· Be flexible and able to handle multiple tasks; and meet daily deadlines.
Military Employment Preference
Get help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments.
To receive a military employment preference, you must submit the following documents, as applicable, with your application. See How to Apply – Military Employment Preference.
Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following:
No direct military equivalent.
Click or copy and paste the following link into your browser to access Military Crosswalk information:
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_Insurance.pdf
How to apply:
All applications must contain complete job histories, including job title, dates of employment, name of employer, manager’s name and phone number, and a description of duties performed. We may reject applications that do not include all the required information. Resumes do not substitute for this required information.
Submitted through Work in Texas:
Work in Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete supplemental questions, go to CAPPS Career Center to register or log in and access your profile.
