The Operations Manager will participate to plan, implement, manage and evaluate division/service activities for Children's National Medical Center in accordance with accepted national standards and administrative policies.
Qualifications
Minimum Education Bachelor's Degree (Required) Or Master's Degree (Preferred)
Minimum Work Experience 5 years Related and progressive experience (Required) 3 years Program/operations functional management or management/supervisory experience (Required) 3 years Experience in writing/ communications, healthcare administration and non-profit management (Preferred)
Required Skills/Knowledge Familiarity and experience with electronic database research tools, including use of the Internet. Understanding of management information systems and technology is helpful. Full command of Microsoft Word, Excel and/or similar software applications.
Functional Accountabilities Program/Division Administration and Implementation
Implement strategic plan through management of day-to-day operations of division/ service area; troubleshoot operational issues and develop action plan to resolve
Collaborate with Center Director on significant operational issues/barriers.
Assist Center Director in development, implementation and evaluation of division services, programs, policies and procedures, and performance standards to achieve divisional goals.
Develop and implement systems to monitor and improve performance and service quality.
Budget and Financial Management
Prepare documentation and projections to support the divisional operating and capital budget planning process
Evaluate and recommend purchase of new equipment needed to maximize productivity and quality of care
Implement actions to facilitate meeting budget requirements and administer division/program within budgetary guidelines
Monitor monthly performance reports and budget variances and resolve discrepancies as needed.
Evaluate reimbursement and denial trends and develop and implement action plans to address issues.
Program Evaluation & Enhancement
Assist in the development, evaluation and implementation of new ventures, services and partnerships.
Work with the Center Director to develop evaluation tools to measure each aspect of clinical delivery.
Grants Management
Identify new sources of funding and write template proposals.
Assist Foundation to prepare grant reports two weeks prior to due date, include expense report/statements for director's edit and approval.
Monitor monthly special purpose funds performance reports and resolve discrepancies as needed.
Human Resources Management
Collaborate with Center Director in all hiring and disciplinary actions.
Ensure all personnel records are complete and annual reviews are completed in a timely fashion.
Ensure all personnel are in compliance with Occupational Health requirements.
Ensure all clinical personnel are in compliance with the Medical Staff Office.
Ensure training and competency of all administrative staff with documentation as required by JCAHO standards.
Manage all employee grievances, worker’s compensation, or occupational health concerns in collaboration with the director and the appropriate CNMC department.
Community Outreach
Collaborate with Government and Community Affairs department to promote community events.
Serve as the liaison between CNMC and external stakeholders
Ensure the availability of promotional items at community events.
Project Management
Develop business plans for new programs, sites, or equipment.
Create project plans with milestones, deliverables, and accountability assignments.
Deliver projects on time and on budget.
Safety
Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co-workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Operations Manager