Customer Experience, Business Development Specialist
Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
With growth as the top priority...
The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.
Robinhood's Customer Experience team is committed to providing an outstanding customer experience. In your role as a Business Development Specialist, you will be responsible for proactively uncovering, cultivating, and converting high net worth and active customers onto the Robinhood platform. In particular, your work will focus on utilizing leads from various sources to develop new business opportunities, foster new customer relationships, and establish a robust pipeline of customers converting to our platform. Your role is focused on proactively engaging prospects and current customers to understand their situation and share how Robinhood can play a role in their financial journey. You will identify opportunities to win additional business through understanding needs and explaining the benefits of various solutions. You will help us learn as a company from each interaction, so that we can make our new customer's experience, using our products, as seamless as possible.
As a Business Development Specialist, you'll be the company's brand ambassador and proactive consultative voice and will use exceptional empathy and product expertise to ensure prospects feel understood and valued. Your mission will be to identify prospect potential efficiently and effectively, while seamlessly handing them off to partners to ensure a world class experience is provided.
The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.
As a Platinum Desk Business Development Specialist, you will be the voice of Robinhood, embodying our mission to make finance accessible while acting as a product ambassador and ensuring every prospect feels valued and supported.
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on September 19, 2024.
Please see the independent bias audit report covering our use of Covey here.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.
Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)$46.37—$62.73 USDZone 2 (Denver, CO; Westlake, TX; Chicago, IL)$40.80—$55.20 USDZone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)$36.17—$48.93 USDClick here to learn more about available Benefits, which vary by region and Robinhood entity.
We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.