The Ticket Office Manager assists with all major Ticket Office activities including, but not limited to, supervising 3 term employees and 10-15 student workers, serving as Ticket Office Liaison to the Tennessee Fund, overseeing ticket operations of Volleyball and all other Olympic sports, allocation and verification of Faculty/Staff season tickets, processing travel requests, ordering office supplies, and other duties as assigned.
Supervisory Responsibilities:
Train staff of 3 term employees and 10-15 student workers. Training will include, but is not limited to, the skills necessary to use the Archtics/TM1 ticketing software, as well as problem-solving basic customer service issues or complaints
Utilize phone management software to monitor call volume and coordinate appropriate staffing levels
Create student worker schedule and maintain student worker event schedule
Ensure student work staff is sufficiently informed of on-sale dates, ticket policies, changes to event information, and other items needed to assist customers with questions and purchases
Create and manage internal users and their permissions within Archtics
Enforce NCAA and SEC rules and regulations including the complimentary tickets used for recruits, player families, high school coaches, and donors
Process all travel requests for Ticket Office staff
Manage and troubleshoot Archtics/TM1 software
Enforce NCAA and SEC rules and regulations at approximately 50-100 home events including complimentary tickets used for recruits, player families, high school coaches, and donors
Performs other related duties as assigned
Volleyball & other Olympic Sport Responsibilities:
Oversee ticket operations for Volleyball and all other Olympic sports
Manage the sale of tickets when hosting special events, i.e., SEC Championships, NCAA Tournaments, and other special events adhering to SEC and NCAA regulations.
Responsible for setup and breakdown of ticket scanners and pedestals
Manage ticket inventory on a season and single-game allotment
Football Responsibilities:
Assist customers with questions and ticket issues on game day
Manage accessible seating inventory on a season and single-game basis
Verify and process all faculty/staff season ticket applications to ensure staff member meets criteria for discounted tickets
Enforce NCAA and SEC rules and regulations including the complimentary tickets used for recruits, player families, high school coaches, and donors at all home games
Perform other related duties as assigned
Tennessee Fund Liaison Responsibilities:
Assist Tennessee Fund Development staff to ensure proper giving levels related to season tickets for football, men's basketball, and women's basketball
Update Ticketmaster ticketing software to reflect changes in donor status
Maintain a record of donations required for season tickets and ticket holder status
Supervise the distribution of premium seat orders for football, men's basketball, and women's basketball
Assist Tennessee Fund staff with the processing of applications for season tickets, away game tickets, premium seat tickets, and parking for all sports
Required Qualifications
Education: Bachelor’s degree
Experience: Experience working in a Collegiate Athletic Ticket Office.
Knowledge, Skills, Abilities:
Knowledge of Archtics/TM1 ticket system applications or equivalent ticketing software
Knowledge of NCAA and SEC rules and regulations as they pertain to intercollegiate ticket operations
Knowledge of multi-line phone systems
Ability to communicate, both orally and in writing, with varied constituents; public, students, coaches, administrators
Ability to operate computer systems, various printers, calculators, and other office equipment
Ability to make independent decisions; no supervision
Ability to handle cash, checks, and credit card sales
Ability to handle multiple tasks simultaneously in a fast-paced work environment
Ability to travel as required
Excellent organizational and customer service skills
Preferred Qualifications
Education: Master’s degree
Experience: 3-4 years of full-time experience working in a Collegiate Athletic Ticket Office
Knowledge, Skills, Abilities:
Knowledge of Archtics/TM1 ticket system applications or equivalent ticketing software
Knowledge of NCAA and SEC rules and regulations as they pertain to intercollegiate ticket operations
Ability to handle multiple tasks simultaneously in a fast-paced work environment
Excellent organizational and customer service skills
Work Location
Knoxville, TN
Onsite
About Tennessee Athletics
Tennessee Athletics Mission, Vision & Core Values
Mission: To lead the way forward in all aspects of college sports
Vision: Deliver an unparalleled student-athlete experience fueled by the relentless pursuit of comprehensive excellence; be bold and innovative in our approach to recruiting and developing well-rounded graduates, championship-driven competitors and world-changing leaders.
Core Values: Vols lead through… » Academic Success » Inclusive Preeminence » Honesty and Integrity » Competitive Excellence » Holistic Health and Well-Being » The Power of Vol Nation
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.
UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.
The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.
UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.
The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.
Apply today and join the Tennessee Volunteer community!
Ticket Office Manager