Position Title:
Program Specialist IV
Class/Group:
1573/B20
Military Occupation Specialty Code:
N/A
Fair Labor Standards Act Status:
Exempt
Number of Vacancies:
1
Division/Section:
Chief Operations Office/Program Operations
Salary Range:
$5000.00 - $5333.33 / monthly
Duration:
Regular
Hours Worked Weekly:
40
Travel:
None
Work Location:
300 W. 15th Street, 1300 / Austin, Texas 78701
Web site:
https://dir.texas.gov/
Refer Inquiries to:
People and Culture Office
Telephone:
(512) 463-5920 or (512) 475-4957
How To Apply:
- You must create a CAPPS Career Section candidate profile or be logged in to apply.
- Update your profile and apply for the job by navigating through the pages and steps.
- Once ready, select “Submit” on the “Review and Submit” page.
Special Instructions:
- Applicants must provide in-depth information in the EXPERIENCE & CREDENTIALS section to demonstrate how they meet the position qualifications. Incomplete applications may result in disqualification.
- Resumes may be uploaded as an attachment but are not accepted in lieu of the information required in the EXPERIENCE & CREDENTIALS section of the application.
Interview Place/Time:
Candidates will be notified of appointments as determined by the selection committee.
Selective Service Registration:
Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.
H-1B Visa Sponsorship:
We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Equal Opportunity Employer
The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age, or disability. Please call 512-475-4922 to request reasonable accommodation.
What We Do
We are a technology agency powered by people.
DIR offers secure, modern, and cost-effective technology to help government entities in Texas serve their constituents.
DIR is a fast-paced and collaborative environment with highly motivated, innovative, and engaged employees dedicated to achieving the best value for the state. We have over 250 professionals working at DIR who are honored to serve as the cornerstone of public sector technology in Texas. By joining DIR, you will be an integral part of transforming how technology serves Texans.
Position Summary
Performs highly complex (senior-level) consultative operational and technical assistance work. Work involves planning, developing, and implementing operations program(s) and providing consultative and technical assistance to internal staff, state agencies, or the general public. Requires frequent contact with agency employees, other state agencies and the general public. Consults and provides guidance to others. Works under the limited supervision of the Program Operations Director with moderate latitude for the use of initiative and independent judgment.
- Performs a variety of operational and technical research, planning, and program administration activities to support the Program Operations division
- Analyzes the application of and variations within programs to develop action plans for improving or initiating new programs; studies and analyzes operations and problems, prepares reports of findings and recommendations, and prepares justifications for the implementation of procedural or policy changes; contributes ideas for improving operational efficiencies
- Coordinates and conducts inventory reviews, shipment inspections, etc. to determine compliance with applicable standards and regulations; tracks and updates inventory documents and systems to track the availability of items and their locations; manages supply cabinet, requests, and purchases to support NSOC employees
- Prepares and enters requisitions in CAPPS for equipment, supplies, licenses etc. for the NSOC; maintains invoices from vendors, verifies accuracy and forwards to billing department
- Reviews requests for access to the NSOC for approval; issues proper documentation to approved employees and vendors for access into the secure facility; assists security manager in updating security server with approved employee and vendor access information and notifies DPS of employee and vendor access changes; maintains CCure application for all individuals who obtain access to the facility; Assists with managing NSOC facilities including conference room access
- Creates, organizes, maintains, analyzes, and/or prepares telecommunication manuals, files, projects, work orders, and materials in response to requests for program information and reports
- Provides advice and counsel by interpreting policies, procedures, rules, regulations, and standards related to the program
- Performs other work-related duties as assigned.
Qualifications
Education
- Graduation from High School or equivalent certificate required.
Experience and Training Required
- Minimum of five (5) years of full-time progressively responsible experience providing program and administrative support work to program staff including support for director and senior-level management staff.
- Minimum of (5) years of experience working in Microsoft Office to include:
- Microsoft Excel for creating spreadsheets and working with formulas and functions.
- Microsoft Word for creating and editing documents.
Experience and Training Preferred
- Experience providing program and administrative support in a State of Texas agency.
- Experience in transcribing and preparing meeting minutes.
- Experience working with Microsoft PowerPoint for creating presentations.
Knowledge, Skills, and Abilities
- Working knowledge of modern office practices, procedures, communications, and equipment.
- Familiarity with terms and concepts of information technology.
- Skill in preparing and editing written documents includes experience in business correspondence formatting, use of proper grammar, spelling, and punctuation.
- Ability to effectively interpret policies, procedures, and regulations.
- Ability to exercise tact and diplomacy with internal and external customers.
- Ability to be self-motivated, and work on concurrent tasks while effectively organizing, prioritizing, and coordinating work assignments and projects.
- Ability to gather, assemble, correlate, and analyze facts, and prepare reports
- Ability to identify and devise solutions to problems
- Ability to produce a high degree of accuracy in work.
- Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, co-workers, internal and external customers.
- Ability to understand, follow and convey brief oral and/or written instructions.
- Ability to communicate both verbally and in writing, in a clear and concise manner.
- Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment.
- Ability to work under pressure and exacting schedules to complete assigned tasks.
- Ability to work a flexible schedule to meet required deadlines.
- Ability to comply with all agency policy and applicable laws.
- Ability to comply with all applicable safety rules, regulations, and standards.
Computer Skills
- Highly proficient in the use of a computer and applicable software necessary to perform work assignments e.g., word processing, spreadsheets, presentations, online meeting software (Microsoft Office required).
Other Requirements
- Regular and punctual attendance at the workplace.
- Criminal background check.
Working Conditions
- Performs other work-related duties as assigned.
- Frequent use of computers, copiers, printers, and telephones.
- Frequent standing, walking, sitting, listening, and talking.
- Frequent work under stress, as a team member, and in direct contact with others.
- Occasional bending, stooping, lifting, and climbing.
