Flexible work location within the state of Texas may be considered for qualified candidates
To apply for this position, complete an on-line application either through the Applicant Career Section or WorkInTexas. TxDMV does not accept paper applications.
If selected for an interview, applicants requiring accommodation for the interview process should contact Human Resources at 512-465-4043.
SUBMISSION OF APPLICATION
Your application should be complete and reflect all relevant education and experience. Omission of data can be the basis for disqualification; "See Resume" is not accepted in lieu of a completed online State of Texas application. Resumes may not be submitted in lieu of a completed State of Texas employment application but may be considered as additional supplemental information. The resume must include the employer’s name and dates of employment for relevant work experience to be considered by the hiring authority.
GENERAL DESCRIPTION
Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.
Performs highly complex (senior-level) server administration work in support of the Texas Department of Motor Vehicles (TxDMV), Information Technology Services Division (ITSD). The successful candidate will demonstrate excellent customer service skills, manage vendor support, and be able to collaborate across teams to drive to resolution service requests and incidences. This is a technical position and will require a strong understanding of Linux and Windows System Administration. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.
ESSENTIAL DUTIES
Implements, manages, and monitors storage, compute, and virtual instances in Azure, AWS, and other cloud platforms.
Provisions, sizes, monitors, and adjusts resources as needed in cloud environments such as Azure and AWS.
Creates, updates, and runs scripts to automate processes across both cloud and on-premises systems.
Administers users, groups, and services within cloud platforms (e.g., Azure, AWS) and Microsoft M365.
Provides Windows and/or Linux system administration and support for users, systems, and services.
Delivers customer service and responds to user inquiries regarding software, hardware, systems, and applications; may assist in the design, development, and maintenance of systems and software.
Prepares reports, briefings, and evaluations on system efficiency and utilization; develops and enforces security controls; creates procedures, documentation, and training materials; conducts presentations.
Monitors and manages daily server and application operations, ensuring SLA compliance and supporting policy and procedure development, scheduled tasks, and special projects.
Administers user accounts, access controls, and file sharing on cloud resources and servers; provides hardware and software support.
Collaborates with cross-functional teams on system implementations, upgrades, and migrations.
Participates in testing and validation of the Disaster Recovery Plan (DRP) and Business Continuity Plan (BCP); provides input and feedback on DRP/BCP activities.
Assists in developing and maintaining technical documentation, procedures, and processes.
Reviews and makes recommendations related to IT equipment procurement.
Provides on-the-job training for Server Administrators in the installation, operation, and maintenance of server infrastructure.
Ensures the security and confidentiality of sensitive and protected information.
Complies with all agency policies and procedures, including ethics and integrity standards.
Remediates security issues identified through system scans and assessments.
Performs complex system configuration changes and collaborates with project teams to deliver technical solutions.
Performs other job-related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Extensive knowledge of:
Azure/AWS Administration
Cloud computing
Scripting and Automation
Microsoft M365 Administration
Windows and/or Linux administration
SSL Certificates
Vulnerability assessment and remediation
Release, incident, and change management procedures
Analyzing issues; facts and available information to develop logical solutions; researching inconsistencies of facts or data; drawing correct inferences from information and making recommendations that support business decisions
Analyzing and organizing technical data
Designing, installing, and maintaining computer networks and systems, including use of applicable systems and software applications
Proficient Skill in:
Disaster recovery and business continuity principles and practices
Assigning, reviewing, and monitoring the work of others, including leading projects and project teams; coordinating labor, materials, and equipment; prioritize and execute tasks in a high-pressure environment
Managing multiple tasks, prioritizing, and meeting deadlines
Effective oral and written communication
Exercising sound judgment and effective decision making.
Ability to:
Receive and respond positively to constructive feedback
Work cooperatively with others in a professional office environment
Provide excellent customer service
Work more than 40 hours as needed and in compliance with the FLSA
Lift and relocate 30 lbs.
Other Attributes:
Shows integrity and ethical behavior; respects confidentiality, business ethics and organizational standards
Exercises logic and reasoning to define problems, establish facts, and draw valid conclusions
Maintains composure when handling problems, stressful situations, continuous change, or unexpected developments.
The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.
MINIMUM REQUIREMENTS
Education and Experience
Bachelor’s degree from an accredited college or university (or U.S. equivalent) in computer science, computer information systems, management information systems, business administration, public administration, or a related field, and four (4) years of experience in systems management, support, managed services, technical support, design, or architecture consulting—including two (2) years administering cloud platforms such as Azure or AWS.
Education and experience may be substituted for one another on a year-for-year basis. (Experience requirements may be met through full-time or equivalent part-time work.)
Preferred Qualifications
Experience: Public Cloud Provider Administration (Azure/AWS), Scripting, M365, Windows Server and/or Linux RedHat Administration, SSL Certs, and Vulnerability assessment and remediation.
The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:
ü Retirement Plan
ü Paid Group Health & Life Insurance for employees
ü Paid Holidays
ü Paid Vacation Leave
ü Paid Sick Leave
ü Longevity Pay
ü Dental
ü Vision
ü Dependent Optional Life Insurance
ü Voluntary AD&D Insurance
ü Dependent Health & Life Insurance
ü Health & Dependent care flexible spending accounts
ü Tuition Assistance Program
QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program.
REGISTRATION, CERTIFICATION AND/OR LICENSURE
A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within 90 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.
Job offers and continuation of employment is contingent upon:
Military
If selected for the position the following must be provided for proof of veterans’ preference:
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide. The Texas Veterans Commission provides helpful employment information.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-4043.
