Help us be better partners to our internal and external clients. Drive meaningful process improvement projects to build better efficiency within the Commercial Bank Middle Office teams.
As a Digital Shadowing Consultant within the Commercial & Investment Bank, you will be supporting projects from end-to-end to automatically discover business processes and perform data-driven analytics. The key success factor will be to have a “transformational” mindset, the ability to work with digital tools and to use data for our transformational efforts.
Job Responsibilities
Facilitate Digital Process Discovery projects across the Commercial & Investment Banking businesses
Assist leadership with the scoping of new projects
Facilitate kick-off meetings with business leads and business users
Facilitate digital discovery sessions with business users & perform data validation
Socialize Digital Process Discovery results with stakeholders across the organization
Work with direct management to help develop innovative Process Intelligence solutions
Assist in developing content to periodically update management, leadership and stakeholders across LOBs on roadmap, delivery milestones and change management
Required Qualifications, capabilities and skills
3+ years of experience in financial services, consulting, technology or related discipline
Experience with process discovery, re-engineering processes, end-to-end process mapping, diagnosing business imperatives and driving change
Experience with process excellence standards, especially BPMN 2.0
Ability to partner with broad range of internal teams, especially business and technology, across the organization to achieve results
Strong verbal, written communications and presentation skills – ability to articulate and tell a story
Preferred qualifications, capabilities and skills
Experience with conceptualizing use cases, ideally for process mining or task mining use cases Experience with digital process discovery through Task Mining and Process Mining tools (e.g., Signavio)
Experience with Task Mining tools, such as UiPath
Consulting background
Knowledge of Python, RPA, Alteryx and Tableau
Demonstrated understanding and knowledge of the Commercial Bank businesses, products and operations
Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
Help the community through expansive volunteer opportunities
Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Some travel required (10%) to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.
Business Transformation Digital Shadowing Consultant