UX Research Manager - USDS

About the Team
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team. Together, we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities
- Lead a user research team and oversee initiatives that provide critical insights for US market success. Manage research projects and lead a team to deliver findings, helping strategic decision making.
- Partner with regional and global stakeholders to define the research agenda, ensuring alignment between our vision and evolving customer needs in the rapidly changing US online shopping landscape.
- Work closely with cross-functional leaders to deepen understanding of the evolving US e-commerce market. Leverage user insights to enhance stakeholders' knowledge and support well-informed strategic decisions through data-driven research findings.
- Manage end-to-end research activities and resources, synthesizing findings into impactful insights that empower stakeholders with practical guidance.
- Foster a collaborative team culture characterized by open communication and learning. Lead research teams to complete while prioritizing individual growth through guidance and feedback, providing all members opportunities to enhance their expertise.
- Stay up-to-date on industry trends, best practices, and emerging methodologies, continually advancing the research process.