Who We Are…
Guided by a single mission “To reduce recidivism among those we touch,” the Ohio Department of Rehabilitation and Correction believes that everyone is capable of positive change. Our staff embrace these core values and serves as role models for pro-social behavior conveying an attitude of dignity and respect in the treatment of others.
What We Do…
The Ohio Department of Rehabilitation and Correction has been tasked with front line crime reduction through rehabilitative treatment and programming efforts provided in a safe, secure and humane correctional environment and effective community supervision. Our goal is to protect the public through helping individuals turn away from crime and become productive, contributing members of our communities, ensuring a safer Ohio for all Ohioans now and in the future.
To learn more about our agency, please visit our website at www.drc.ohio.gov
Are You Ready?
We are thrilled to see that you are interested in beginning your career with the Ohio Department of Rehabilitation and Correction! Without a doubt, this will be the most rewarding and meaningful work you’ll ever find with a work family that is second to none!
What You’ll Do:
Primary Technology: Endpoint Customer Support
Secondary Technology: Identity and Access Management
Selection devises, proficiency testing and/or assessments may be used to determine if an applicant meets and is proficient in the minimum qualifications for this position.
Job Duties:
• Receives direction and possesses considerable technical knowledge of software applications and hardware environments
• Installs, maintains, configures, upgrades and/or administers hardware and/or software independently in workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity (i.e., multiple technology domains) where technical work requires specific knowledge to evaluate, select, adapt and modify standard procedures
• Devises new approaches to problems encountered
• Diagnoses, analyzes and resolves issues for customer(s) across assigned multiple technology domains
• Creates, organizes, files and maintains documentation
• Reviews and monitors enterprise security systems
• Takes appropriate action and responds to alarms and/or alerts per agency policy and procedure (e.g., anti-virus, spam)
• Interfaces with other platforms from a hardware and/or software perspective
• Answers questions and presents informal mentorship opportunities to peers and/or lower-level staff via conversation, observation, or technical documentation
• Stays current regarding new technologies in area of IT assigned
• Attends in-service training, workshops and conferences
• Works on special projects and committees as assigned
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Selection devises, proficiency testing and/or assessments may be used to determine if an applicant meets and is proficient in the minimum qualifications for this position.
48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
-Or completion of associate core program in computer science or information systems; 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
-Or completion of undergraduate core program in computer science or information systems; 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.
Job Skills: Information Technology, Basic Documentation, Change Mangement, Computer LIteracy, Customer Service, Interpreting Data, Verbal Communication and Confidentiality.
Application Procedures:
In order to be considered for this position, you must apply on-line through this posting website. (We no longer accept paper applications.)
If you require a reasonable accommodation for the application process, please contact the Human Resources Office so proper arrangements can be made. Otherwise, you will be given specific instructions on requesting an accommodation if you are invited to an assessment and/or interview.
The Ohio Department of Rehabilitation and Correction is a tobacco-free workplace.
Pre-Employment Drug Testing:
All final applicants tentatively selected for this position will be required to submit to urinalysis to test for illegal drug use prior to appointments. Testing will also be performed for the presence of marijuana. An applicant with a positive test shall not be offered employment unless the applicant submits medical documentation of legally prescribed medications or a recommendation for medical marijuana.
Pre-Employment Background Investigation:
The final applicant selected for the position will be required to undergo a criminal background check. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.
The Ohio Department of Rehabilitation and Correction is prohibited from hiring:
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
