Comptroller - Call Center Tax Compliance Analyst (Accounts Examiner III)Experience Level: Senior Level | Posted Date: 2025-04-12
Applications must be filed at https://capps.taleo.net/careersection/304/jobdetail.ftl?job=00049351&tz=GMT-05:00
About the Comptroller’s Office
Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller’s Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more!
Culture
Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.
If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!
Click here to see an inside look at the Texas Comptroller’s office!
General Description
Put your customer service skills to use in a meaningful way at our Taxpayer Services Call Center. We are looking for individuals with strong customer service skills and experience in a fast-paced call center environment.
This position may be eligible for a flexible/hybrid work schedule if certain conditions are met; working arrangements may change at any time as business necessitates.
Minimum Qualifications
Additional work experience may substitute for the education requirement (30 semester hours equal one year of work experience).
In This Role You Will:
• Answer and manage inbound inquiries from customers in a prompt, courteous manner while clearly and concisely documenting relevant information.
• Use effective telephone and communication skills.
• Demonstrate outstanding organizational skills and attention to detail.
• Exemplify a Hall-of-Fame work ethic and ability to learn at rapid speed.
• Need basic computer skills including some knowledge of Microsoft Excel.
• Research and interpret Texas state laws.
Veterans:
To receive veteran's preference, a copy of your DD214 (Member 4) is required.
Surviving Spouses or Orphans must provide DD 1300 or DD 214.
Required documents must be attached to the application when it is submitted in order to receive veterans’ preference.
Veterans, Reservist or Guardsmen with an MOS or additional duties that fall within the essential duties of the job position or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position. Please call Human Resources, CPA Veterans Liaison at 512-475-3560/800-531-5441 for more information or assistance.
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide. The Texas Veterans Commission provides helpful employment information. Go to: http://www.texasskillstowork.com, http://www.onetonline.org, https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.
Important Note to the Candidate:
Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.
An applicant must be eligible to work in the United States to be hired at the Comptroller’s office and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.
Applicants should ensure that their education and work history are complete on their application. Information on a resume will not be used in lieu of a completed work history.
Applications submitted through Work In Texas:
Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.
The Comptroller’s Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.