About our client: Our client is a global investment advisory firm focusing on long-term value creation through investment strategies. They work with a diverse group of institutional partners and pride themselves on their collaborative, sustainable, inclusive culture and performance.
What you will be doing:
Own and continuously evolve the ServiceNow platform architecture, aligning it with business goals and long-term strategy.
Design and implement custom ServiceNow solutions, including apps, workflows, scripts, and integrations.
Lead integration efforts between ServiceNow and other enterprise or third-party systems.
Perform daily platform administration, including user management, access control, upgrades, and security settings.
Manage incident resolution, service requests, and troubleshooting to ensure minimal downtime and optimal performance.
Monitor system health, conduct audits, and perform regular maintenance tasks.
Create and maintain catalogue items, reports, dashboards, and automation tools to boost operational efficiency.
Ensure alignment with ITSM best practices, governance frameworks, and internal security policies.
Collaborate with cross-functional teams to train users, offer support, and promote ServiceNow best practices.
Maintain detailed documentation for workflows, configurations, and operational processes.
Stay current with ServiceNow updates, enhancements, and industry trends, and implement relevant improvements.
What our client is looking for:
A relevant tertiary degree (IT, Computer Science, etc.)
ServiceNow certifications - Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD), Certified Technical Architect (CTA), etc.
ITIL Foundation Certification
5+ years experience in ServiceNow development and administration.
5+ years working with ITSM platforms, including full ticketing and change management life cycles
2+ years in a ServiceNow Architect role, with end-to-end design and development responsibility
Strong expertise across multiple ServiceNow modules (ITSM, ITOM, ITBM, HRSD, or CSM)
Proven experience with custom application development within ServiceNow, platform integrations and workflow automation and optimisation.
Experience collaborating within multinational teams across time zones.
ServiceNow Developer / Architect