Perform installation, configuration, and maintenance of all Altron Fintech products, including DebiCheck, POS, MPS, NuCard, and E-Commerce systems.
Responsible for installing and maintaining Delfin products, as well as performing replacements and repairs of Data Card printers.
Ensure that all technical tasks are completed efficiently and meet customer expectations.
Prepare equipment prior to installation to ensure it is fully functional and ready for deployment at client locations.
Installing electronic equipment i.e., signature pads, Fingerprints, and internal software on local computers.
Troubleshooting problems with Delfin products.
Provide on-site training to clients on the proper use and maintenance of installed equipment and software.
Offer ongoing technical support and troubleshooting for Altron Fintech customers, including outsourced clients
Assist various departments with technical related queries.
Scheduling appointments.
Adhere to Service level agreements
In-depth knowledge on all Altron Fintech products
Knowledge on external admin providers and how they integrate with NuPay products
Knowledge on 3rd party connectivity providers, for example Huge Connect and GDSP
Training of new employees on the above
Maintain accurate records of equipment inventory, ensuring proper stock levels and timely ordering of supplies.
Oversee the handling and tracking of stock related to installations and replacements
Complete necessary documentation and reporting related to installations, maintenance, and client interactions.
Ensure all service tickets and client feedback are logged and addressed appropriately.
CORE RESPONSIBILITIES:
Product Installations and Maintenance:
Install, configure, and maintain Altron Fintech products, including DebiCheck, POS systems, Managed Print Services (MPS), NuCard, and E-Commerce solutions.
Install and maintain Delfin products, as well as replace and repair Data Card printers.
Customer Support and Training:
Provide on-site technical support and troubleshooting for customers.
Train clients on the proper use and maintenance of installed equipment and software.
Equipment Preparation:
Prepare and test equipment before installation to ensure functionality and readiness for client deployment.
Stock Management:
Manage and control inventory, ensuring accurate stock levels and proper handling of equipment and supplies.
Administrative Duties:
Maintain detailed records of installations, services, and customer interactions.
Complete service tickets, documentation, and reporting as required.
COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal:
Logistics (Technical) team
Account Managers
Contact centre
Administration clerks
Sales Team
Reasons for Interaction:
Service call and install allocations, knowledge sharing.
Customer queries and information.
Call logging information and customer queries.
Submission of job sheets for billing and stats.
To provide updates on logged calls and installations.
To advise Account Managers and sales consultants on any requests/challenges from merchants that’s outside the scope of the technical department.
External:
Altron Fintech Merchants
Courier services
3rd party connectivity providers
Delfin Contact Centre
3rd party admin providers
Reasons for Interaction:
Installations, maintenance, and training.
Query deliveries/couriers.
To configure Huge Connect pads.
To assist merchants in getting their ADSL configured to enable connectivity to terminals
Assistance from Delfin contact centre
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:
Matric
A qualification in the fundamentals of IT or A+/N+ certifications would be advantageous
Professional Qualifications
Customer service/care course will be advantageous.
Years of Experience
Experience using POS devices/terminals will be advantageous.
Experience in field service-related activities will be advantageous
Other requirements
A valid South African driver's licence (non-negotiable)
Reliable Own vehicle (non-negotiable)
Working knowledge of POS systems will be advantageous.
Some knowledge of admin systems that integrate with NuPay systems will be advantageous
Customer service focused
Must be able to assist merchants from diverse backgrounds
Fluency in English is mandatory.
Fluency in a second language such as Zulu would be advantageous.
Strong oral and written communications skills.
Organisational and prioritisation skills.
Excellent administration skills with strong attention to detail.
Technology and system savvy (Computer literate).
Knowledge of Microsoft Office
Numeracy skills.
Ability to work in a fast-paced environment whilst still maintaining prominent levels of accuracy.
Ability to maintain supreme levels of ethical behaviour and confidentiality.
Ability to identify opportunities for improvement.
Must be a team player.
Must be able to work under pressure.
Must be punctual and reliable
Travel within the country on sleep outs (generally 2-4 days per week).
Adaptability.
Analytical skills.
Effective time management.
Must be willing to work overtime when required.
Self-motivated.
Be able to go on long trips around South Africa and neighbouring countries, sleeping out in different regions (sleep outs are usually 2-5 days depending on the areas).
Field Service Technician