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What impact will you make?
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How you will grow
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Job Description
Main Purpose of Job
The main purpose of the job is to drive the implementation of strategy, revenue generation and business growth for the Technology Strategy and Transformation business. The successful person willfocus on the management and delivery of client engagements, as well as sales and practice development.
Key responsibilities
Strategic relationship development with key clients
Bold play eminence creation
Market leadership
Industry capability development
Team leadership
Key Performance Areas
Strategic Impact
Give meaningful input into the development of strategy of the Service Line / Business Area in relation to specific area of expertise
Implements the strategy within area of business through detailed plan including:
Client targets to achieve revenue
Marketing plan
People plan to deliver on goals
Communication plan
Contingency plan for possible additional resources e.g. contractors
Tracking of plans
Identifies innovative solutions to enhance / renew service offerings to market
Heads up sales presentation teams for new and retained business
Leads negotiations with clients
Actively identifies multiple sales opportunities and leads pursuit process
Leads/contributes to preparation of proposals/tenders and presentations
Builds relationships across service lines for cross-selling opportunities and combined engagement pursuits
Drives own client portfolio and profitable book of business
Client Impact: External / Internal
Maintains high level oversight of client projects
Develops productive, credible and trusting relationships with current and targeted clients
Develops a network of senior-level internal relationships across Deloitte to understand other business unit offerings and market own area
Establishes and maintains strong relationships with business leaders across industries.
Operational Effectiveness
Validates all SLA’s are in place and signed off by all parties
Oversees engagement risk to ensure all required documentation and processes are completed as required by RIL
Directs and manages complex client engagements and maintains high level oversight of all projects
Analyses weekly/monthly reports from senior managers and approves process changes / innovative solutions on issues arising
Drives Deloitte values of exceptional service to clients, growing the firm’s brand and talent development
Development/Growth of Team
Identifies and recruits’ suitable talent for team, balancing correct levels and numbers
Maintains succession plan for every senior/critical resource, depending on the profile / need expertise
Mentors and develops team members on an ongoing basis and empower existing senior managers/leaders
Maintains close working relationship with key talent
Maintains own development and knowledge in specialised area and business
Demonstrates commitment to transformation agenda of the firm
Budgets / Profitability
Manages margins effectively through correct budgeting, pricing and profitability management
Monitors that time and expenses to engagements are recorded and submitted weekly
Negotiates pricing for engagements to ensure profitability whilst maintaining client interests
Manages WIP – billings and cash collections
Specialised competencies:
Sets Strategy and Drives Delivery Excellence for Technology Strategy & Transformation:
Ability to lead client through end-to-end design and delivery of forward looking, holistic, and business-aligned Technology Strategy, Enterprise Architecture, Operating Model and technology system selection
Owns end-to-end delivery of enterprise-level technology and Technology programs, including requirements, supporting strategies and architectures
Understands the interlinks between the sub-offerings at a technical level to enhance market presence
Adopts a holistic view when recommending solutions, leveraging leading practices to align technology strategy with business strategy and specific industry issues
Anticipates risks, opportunities, and broader organizational implications of proposed recommendations, and proactively define mitigating solutions
Leads stakeholders in building executive-level support and organizational buy-in to help enable and sustain the proposed programs
Builds a brand within a chosen domain and industry and is regarded internally and externally as a subject matter expert
Stays current on market trends and regulations and anticipates risk / opportunities; advises client accordingly.
Sets Strategy for ServiceNow Engagements:
Lead the design of the client’s ServiceNow strategy and operating model and ensures proper alignment between the business strategy and the supporting IT strategy throughout the development
Stay current on emerging trends and technologies within the ServiceNow space and uses to drive innovative solutions based on client’s desired functionality, improve the user experience and enhance IT service delivery
Lead the architecture components of the work to design the client’s architecture blueprint, across the various layers (business, integration, data, application, security, infrastructure) leveraging ServiceNow’s product suite
Lead a team to develop a robust ServiceNow implementation and defines integration points with the broader business.
Qualifications
Qualifications and Experience
Minimum qualifications:
Relevant Degree, Honours, or Post Graduate Diploma.
Professional certifications such as COBIT, TOGAF, ITIL, CISSP, Cloud Certifications, Agile, PMBOK + relevant CPD
Desired qualifications:
Advanced degree in Information Technology or Business (e.g. MBA or similar) preferred but not essential.
Experience:
12+ years relevant working experience in a client facing role with at least 7 years in a management role
Business development / market making experience
Proven expertise in digital system implementations, process improvements, risk analysis, and operational transformation
A track record of hypothesis-driven problem-solving and delivering exceptional outcomes in high-pressure environments
Solid grasp of technical skills and methodology
Knowledge on emerging technologies, including Cloud, AI, etc.
Demonstrable understanding of large-scale information technology application systems, infrastructure, business processes and security standards
Proven experience in responding to proposals / business development opportunities.
Additional Information
Technical competencies:
Translate technology strategy, enterprise architecture, operating models and IT service Management into boardroom conversations.
Prepare project and divisional budgets and advise on resource plans.
Lead executive-level meetings, discussions and best practices development.
Drive sales activities (RFP, orals, etc.).
Demonstrate Sales and Negotiation skills.
Board and executive level experience.
Responsible for day-to-day Operations, including People Management, Financial Management, succession and capability build.
Expertise in field with excellent industry and business knowledge.
Strong business acumen.
Demonstrated leadership skills.
Demonstrated execution of complex projects to profitable outcomes.
Skilled in drafting and presenting client proposals
Interpret complex technology-related business challenges and ability to respond by conceiving innovative, cost optimised and holistic solutions for clients.
Understands Laws and regulations relevant to IT.
Pro-active attitude towards making the business work, winning business, staff development, exceptional delivery, business development, continuous improvement
Leader of Digital Risk and Emerging Technology solutions and engagements.
Leads innovation initiatives and drive implementation of these across the business.
Behavioural Competencies:
Exceptional communication skills, both written and verbal.
Able deliver multiple engagements on time and within budget.
Proven ability to make decisions and the right judgement calls in complex projects and situations.
Creates a culture of trust, ownership and accountability across teams and projects.
On the job coaching for managers and professional staff and taking accountability for multiple large engagements.
Manages large engagement / multiple engagement deadlines holistically, identifying risks and escalating.
Drives continuous improvement.
Custodian of the business, shaping offerings that we need to proactively take to the market.
Leadership / Behavioural Capabilities
Living our Purpose: Identifies and embraces our purpose and values and puts these into practice in their professional life Influence: Builds relationships and communicates effectively in order to positively influence peers and other stakeholders Performance drive: Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results Strategic direction: Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities Talent development: Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador
Professional Capabilities:
Knows the business and industry: Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices Manages to results: Takes responsibility for assigned areas and contributes to the successful realization of common goals Manages and executes projects: Prepares and manages work plans to ensure efficient and timely completion of work Solves problems: Identifies and solves problems objectively using analysis, experience and judgment Manages quality and risk: Understands and applies quality assurance and risk management procedures in all areas of work performed Manages change and ambiguity: Is adaptive and flexible in the face of change and ambiguity
*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.
At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.
Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.
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Associate Director - Technology Strategy & Transformation